When people come for service, you need to vacuum car front passenger and driver floor and car wash people really appreciate you if you do that
12/31/2025
Christine O. VERIFIED CUSTOMER
It was fine
12/30/2025
Nicholas G. VERIFIED CUSTOMER
Very good I od
12/30/2025
Sandra C. VERIFIED CUSTOMER
Randy and everyone there are really wonderful. They answer all your questions and give the reason why something needs to be taken care of. I have always felt that they had my best interest at heart. From the man that takes your car when you come in to the lady that you pay your bill to, they all treat you well. Very nice people!!!
12/30/2025
Sara P. VERIFIED CUSTOMER
Lee was very kind and patient. He provided prompt and wonderful service from start to finish.
12/29/2025
Michael F. VERIFIED CUSTOMER
Showed up without an appointment with an overheating issue. Left the vehicle and left with a loaner vehicle. All worked out well. Quite the Christmas present. Thanks.
12/28/2025
Angel A. VERIFIED CUSTOMER
Desde q me vendieron esa guagua Toyota venza no salgo del diler me a sargo del dile meda solo problema desde q la tengo poreso no estoy satifecho esa guagua no estaba buena
12/27/2025
Richard K. VERIFIED CUSTOMER
Everything went great ????
12/27/2025
Michael K. VERIFIED CUSTOMER
No one greeted me in the check in service area. Stood there while 3 associates appeared to be doing stuff.
12/27/2025
Ilene H. VERIFIED CUSTOMER
Great job
12/24/2025
David L. VERIFIED CUSTOMER
Always very professional. Clear explanation of the issue and recommendations.
12/24/2025
Teofilo M. VERIFIED CUSTOMER
Ryan, one of the best, always clear with his answers and straight to the point
12/24/2025
Susan B. VERIFIED CUSTOMER
I am pleased with the service. Next time, it would be nice to have less static, noise when the mechanic is talking during the video showing me my vehicle. It was difficult to understand what he was saying. Thank you.
12/23/2025
William G. VERIFIED CUSTOMER
I’ve been in twice for the recall so the next time I come in I will call on the phone before I show up to make sure the update is available. Overall been very happy.
12/23/2025
Najeeb U. VERIFIED CUSTOMER
I brought my vehicle in for brake noise, dragging, and a clacking sound when braking and turning. During the initial test drive, the technician acknowledged caliper involvement. However, after inspection, I was advised to machine the rotors at my expense, with the explanation that the noise was due to a rust lip on the rotors.
I was not satisfied with this recommendation, as the symptoms I experienced included brake dragging and intermittent clacking, which were later confirmed by an independent mechanic to be caused by a sticking left (driver-side) brake caliper. There was no underlying rotor defect causing the issue.
I declined rotor machining and sought a second opinion, which verified that the caliper was the root cause. I believe the focus should have been on addressing the defective caliper under warranty rather than recommending a customer-paid rotor service.
While the staff was courteous, the diagnosis and repair recommendation did not resolve the actual problem,
12/23/2025
David B. VERIFIED CUSTOMER
Down the line I may consider a trade
12/23/2025
Ynocencio S. VERIFIED CUSTOMER
Fantastic fenomenal Genial
12/23/2025
Matthew S. VERIFIED CUSTOMER
Ryan England and his team do a great job. You guys do a much better job servicing or customer than Toyota does building a truck that doesn’t have 10 recalls..
12/23/2025
Maribeth D. VERIFIED CUSTOMER
The service was excellent. However, I wish that your waiting room didn't have BOTH Christmas music and a TV at high volume. I was trying to work while others were reading or doing other things. I didn't see anybody actually watching TV.
12/23/2025
Jeffrey C. VERIFIED CUSTOMER
Randy was great to help and assess a leak I experienced with my new highlander, so it was documented but issue was not duplicated by technicians using a hose to soak the vehicle roof
HOWEVER, I called right after I left and discovered about a dozen scratches all over my driver-side rear door, left a message to report, and no call back. It was dark, but I took a picture when I stopped for gas after you closed
Randy was great (and I think Troy who took my call in the morning to document it was very helpful), but the resulting service and condition of my car was more than disappointing and needs addressed.
Thank you, Jeff Clukey