The person I worked with was not particularly helpful seemingly at no fault of her own. I think your system makes it difficult for her to relay information to customers in a timely manner.
1/29/2026
Marc G. VERIFIED CUSTOMER
Beth was very helpful, friendly, and knowledgeable. She always takes care of me and my truck when I come in for service. Great job Beth! Keep it up!
1/29/2026
Barbara B. VERIFIED CUSTOMER
Beth is always helpful and pleasant to work with. She's very friendly and professional.
1/29/2026
Larry N. VERIFIED CUSTOMER
As usual, she got me in and out in reasonable time, got me all fixed up. Thanks.
1/28/2026
Lauren L. VERIFIED CUSTOMER
Very friendly- great customer service!!
1/28/2026
Chris W. VERIFIED CUSTOMER
Very professional
1/28/2026
Rebecca M. VERIFIED CUSTOMER
Respectful and helpful
1/25/2026
Elizabeth K. VERIFIED CUSTOMER
Awesome Service
1/25/2026
Gary C. VERIFIED CUSTOMER
Very kind and hospitable crew….fast and thorough…I couldn’t ask for better care
1/24/2026
Christine H. VERIFIED CUSTOMER
The texting report said “additional work NEEDED” but she said it was an extra recommended -not her issue but the software you use for not in person communication. And your sign by cashier says 3% for cash but it is not 3% off the stated price . You just don’t add 3% for service charge for using a credit card . This has been
A big consumer issue; in fact the TK magazine in waiting area has an article on businesses and being up front on charge card payment.
Toyota is a great vehicle but Lewis has lost the personal touch.
1/24/2026
Donn T. VERIFIED CUSTOMER
Excellent service as always!! Thanks Steve!
1/24/2026
Michael S. VERIFIED CUSTOMER
Beth is the best!!
1/24/2026
Timothy R. VERIFIED CUSTOMER
My car inside smelled like a strong chemical, similar to paint thinner, after my oil change. It wasn’t good. Not happy.
1/24/2026
Shirley M. VERIFIED CUSTOMER
Fast and friendly service.
1/24/2026
Keith J. VERIFIED CUSTOMER
Beth was thorough, prompt and courteous.
1/23/2026
Dorene B. VERIFIED CUSTOMER
I drive with my lights on "auto " at all times. Someone turned them off and didn't make me aware of that fact. I only learned that they off from another driver after dark that night. Since I am not in the habit of changing the setting I had to pull off the road and open the door to get the dome light on and make the adjustment.
1/23/2026
Robert B. VERIFIED CUSTOMER
Great fast and professional service. Thank tou.
1/23/2026
Douglas B. VERIFIED CUSTOMER
This last service felt like a bait and switch. We originally brought in our vehicle last week and were told that the van needed a new LED, but it didn’t get ordered. So we were then told to bring it back in when the light arrived and there would be no cost. So we dropped it off on Wednesday and a service tech left voicemail messages with my wife that the van actually needed new wiring, and that they went ahead and fixed it without disclosing the cost of the repair or getting approval for the cost. So it came as a surprise when I received an invoice for $200+ when I wasn’t expecting to pay anything. The root cause should have been investigated first before making the claim that there would be no extra cost. And further, upon discovering the real cause of why the light wasn’t working, this information - with expected repair cost - should have been discussed. This unfortunately makes me question doing business with Lewis Toyota in the future.
1/23/2026
Sharon H. VERIFIED CUSTOMER
I was satisfied with the work that was done, but not the timeliness that it took. It does not good to have an appointment if they don't work on your car after you've brought it in there's definitely improvements to be made.
1/22/2026
Eric B. VERIFIED CUSTOMER
Beth was great, took care of today and made sure there won't be issues in the future.