Beth was very clear and approachable when presenting my bill and answering questions I had about upcoming repairs!
1/22/2026
Thomas N. VERIFIED CUSTOMER
Beth Knaup is a trusted. Service manager and great person - she is attentive to her clients needs and goes above and beyond to make them satisfied - Lewis Toyota is lucky to have her on their team . She is honest , knowledgeable and professional in dealing with my service needs - thank you again Lewis Toyota - a great dealership .
1/22/2026
Troy W. VERIFIED CUSTOMER
Great communication through the entire process.
1/22/2026
Cleotha D. VERIFIED CUSTOMER
Always a solid experience. Thanks!!
1/22/2026
Luz A. VERIFIED CUSTOMER
Excellent woork
1/22/2026
Debbie G. VERIFIED CUSTOMER
Thank you!!!
1/21/2026
Sharon D. VERIFIED CUSTOMER
Stick with your quote if possible.
1/21/2026
Larry S. VERIFIED CUSTOMER
Loved Greeting- Loved The Shuttle Service-
Upon Pick Up,
I noticed tires felt Like a Rough Ride all day into Evening
As If Something Is Different
More Like A Wagon
It drove Fine Before I Dropped It - I did read recommendation
For Smaller Tire- so
I will consider
1/21/2026
Todd K. VERIFIED CUSTOMER
Service today was excellent and seamless. Thanks.
1/21/2026
Tommy B. VERIFIED CUSTOMER
Your Welcom Did a good jo ofb
1/20/2026
Lucas M. VERIFIED CUSTOMER
Today, I took care of my car and had oil changed and tires rotated. Steve was super friendly and helpful. He provided excellent customer service.
1/20/2026
Nancy D. VERIFIED CUSTOMER
I’m I’m not unhappy. I’m just had an issue that I was wanting to get fixed and it didn’t happen. I thought she had fixed when I filled up the gas tank because right now when I fill it up, it shows that I can go 302 miles she said I had it on a kilograms but I really wanted it on regular gas. I’ll just stop by the next time. I’m in Topeka.
1/20/2026
George H. VERIFIED CUSTOMER
while the service manager couldn’t have been in any nicer and more friendly, it is frustrating that every time I check out, I am shown an amount and no record of me purchasing the extended care plan then I have to wait while someone looks it up for at least 10 minutes and then they find it and I’m told there’s no charge every single time I have been there
1/20/2026
Jenny E. VERIFIED CUSTOMER
The service took almost 6 hours. I also asked a question regarding water retention in the doors after washing and didn’t get any information regarding this. Nobody reviewed my service or recall when I picked up my car.
1/17/2026
Cassandra O. VERIFIED CUSTOMER
Took faster than we were told it was which was great!
1/17/2026
Brendan M. VERIFIED CUSTOMER
Dear Louis Toyota Management,
I am writing to express my dissatisfaction with the service I received during the recent windshield replacement for my vehicle.
On the initial appointment, I traveled 30 minutes from St. Marys to Topeka, only to find out that the windshield had not been ordered due to a miscommunication between the receptionist and the service team. This resulted in an unnecessary and frustrating trip.
Additionally, when the windshield was finally ordered and the replacement process began, a sensor on the windshield was damaged, further delaying the completion of the service. This caused me to wait an entire week before I could return to have the windshield replaced.
To add to the frustration, on the final day of pickup, I was informed that the dealership would be open until 8 PM. However, upon arriving at 7:50 PM, I found that no one was present, resulting in another wasted trip and additional fuel costs.
Overall, the repeated miscommunications and inconvenience have left me extremely disappointed. I hope that you will take these concerns seriously and work towards improving communication and service quality in the future.
1/17/2026
Julia N. VERIFIED CUSTOMER
Efficient, quick, friendly
1/17/2026
Chad H. VERIFIED CUSTOMER
Service was excellent, wait time was shorter than expected. Thanks
1/17/2026
Sonia O. VERIFIED CUSTOMER
I always enjoy working with Ray!
1/17/2026
Matthew R. VERIFIED CUSTOMER
Steve was fantastic. Very friendly and fast service. I was dropped off and picked up and didn’t ever have to wait.