Lewis Toyota of Topeka Auto Repair Service

Is very an awesome person very knowledgeable

Also received excellent service from parts department.

Thanks, Beth!

Great customer seevice

None

Every thing was excellent. Great job done by everyone!!

I had some basic things performed, including an oil change, tire balance and rotation, clearing a sensor code (VSC) by applying a seal to an air filter. I had a swaybar end link that needed replaced so they replaced both of them which is pretty straightforward. Then I asked them to look at why the battery keeps going bad within six months. They performed a couple of tests on the aftermarket electronics and told me it was the battery. This is the 4th battery in about three years. So, something is damaging the battery if it’s the battery. Finally, I asked them to tell me why the entire engine bay area appears to be covered with oil. They told me they didn’t think there was an oil leak and told me that they had cleaned the engine bay so that I could see if the problem recurred. It did not appear to me that the engine bay was cleaned much at all. I was charged for about four hours of labor at $200 an hour. That is a very high price for labor. That’s more than most surgeons make per hour. This was really very basic service. I felt I was overcharged. I also felt like two of the problems I asked them to look at didn’t get addressed. And, I was charged for the time it took them to figure out that they didn’t think anything was wrong. So I wasn’t very happy. I take it to the dealership because I know they are professionals that are skilled and trained in Toyota repair. I want Toyota parts and I want people who know what they’re doing. That’s why I take it to the dealership. I have owned at least eight Toyotas and bought most of my vehicles from Lewis. Also, while I am a woman, I’m not stupid. I understand quite a bit about cars, but I always get talked to like I don’t.

Beth was very helpful and kind. She went over everything with me and made sure I knew that there would be a coupon for me to use the next time I come in for servicing. I feel she is an asset to your team.

Technician marked on the inspection report some sort of fluid leak. When I asked what that was nobody was able to tell me. Said they would call me back and didn’t. When I called I talked to Ray who was rude on the phone and said I would have to bring it back in to know if that was a mistake or if there is a leak. When I asked for him to ask the technician he said they wouldn’t remember so just bring it back in.

Good service thankyou

Thanks for your help.

Always very friendly and always pleased with the service.

Beth is fantastic. Very helpful and kept us updated.

I'm going to try to submit this again I don't think it went through the first time so here goes. Beth knaup, in my opinion is a true asset for Lewis Toyota. When I first arrived she listened to me and showed that she knew my concerns. She kept me informed throughout the process and I was most impressed with that. Besides the fact that I was so impressed with Beth I was also greatly impressed with the service that my vehicle received. I named my vehicle Helga because she's just a vehicle that keeps on going and going and because of Lewis Toyotas service department they have extended her for a few more years I hope. I don't want to take anything away from Beth because she is an awesome professional. Kudos to you Lewis Toyota for hiring that young lady.

Thanks

Easy Scheduling and prompt.

Ray went above and beyond. Took his time to explain the issue with my car. I was really impressed. Would definitely keep the his contact for my next visit

Very helpful. Solved the problem. Great customer service.

Quick, easy, efficient service. Much appreciated.

Thanks for the communication and assistance!