I got a spare electronic key but it does not have the physical key in it so there is also no ring to hang my keys on.
4/30/2024
CONRAD A. VERIFIED CUSTOMER
Patrick is very helpful and very nice to do business with. Thanks for having someone like him on the team.
4/30/2024
SALLY R. VERIFIED CUSTOMER
Although staff is very friendly, cannot complain at all about the customer service. I received a text 30 minutes before closing time on Saturday that my car was ready, I knew I could not get there by 4:00 pm. I called Saturday and asked if ok to bring rental car in and pick up car on Monday since not open Sunday. Was told yes and no charge for rental. I came in this morning to drop it off, but the paperwork nor car was ready. They apologized for the glitch in their system and rep at the time came up to me and apologized again for the inconvenience.
4/29/2024
caroline D. VERIFIED CUSTOMER
Was told it would take 2-2-1/2 hours and he would be in touch. Returned after 3 hours and was informed that it was recommended that I replace several filters. It would have been nice to get a an ETA by text or a call about the filters. He was not in touch. If it’s going to take 3 or 3-1/2 hours that’s fine. Prefer to be told that up front rather than a shorter time that’s inaccurate. If they say they will be in touch, I'm expecting an ETA.
4/29/2024
CATHERINE E. VERIFIED CUSTOMER
Thank you!! Professional and efficient
4/28/2024
Sargis D. VERIFIED CUSTOMER
Patrick was very professional and friendly thank you very much!
4/28/2024
SHIRLEY W. VERIFIED CUSTOMER
Ara was vey helpful. He did recommend a product for rodents in the engine but gave me the wrong name. He told me to buy Uncle Gus’s repellent but the name is actually Grandpa Gus’s.
Thanks again!
4/28/2024
Ty H. VERIFIED CUSTOMER
Professional, fully informed and fast!
4/28/2024
Ravena S. VERIFIED CUSTOMER
Prompt, polite, professional. No complaints.
4/27/2024
Linda I. VERIFIED CUSTOMER
Patrick always keeps me well informed as to what is going on with my vehicle as it is being serviced.
4/27/2024
VALERIE S. VERIFIED CUSTOMER
Thank you Jaime Guzman at Bob Smith Toyota!
4/27/2024
Linda G. VERIFIED CUSTOMER
Perfect service. Kept me updated on car status.
4/27/2024
Robert E. VERIFIED CUSTOMER
Everything was great!
4/27/2024
James K. VERIFIED CUSTOMER
Good service thank you
4/26/2024
Gregg B. VERIFIED CUSTOMER
My service guy rocks! Always the best!
4/26/2024
Eugene M. VERIFIED CUSTOMER
Professional and knowledgeable
I feel comfortable working with him
4/26/2024
Diana F. VERIFIED CUSTOMER
Ara was great. Explained the service, the issues they found and made sure I understood. When asked about special deals he was happy to tell about the options. Whatever it is you are paying him, it is not enough!
4/26/2024
Hrag K. VERIFIED CUSTOMER
Jaime provided outstanding service. I love the quality of treatment, honesty, and timeliness of everyone at Bob Smith Toyota.
4/26/2024
John S. VERIFIED CUSTOMER
Great job and service
Girls at service desk
Were great