I am so grateful to be paired with Hank! I had him once a couple of years ago and intentionally came back to your Toyota location because of him and the service I’ve received at Bob Smith. Hank is excellent with communication and was very patient with my wonky schedule today. Thank you!
9/11/2025
Richard S. VERIFIED CUSTOMER
We really appreciate all you do for us. Thank you Jaime!!
9/11/2025
Diane M. VERIFIED CUSTOMER
Hank Fairchild is a terrific
Representative. Explained everything to be done to my vehicle. I was very satisfied
9/11/2025
Janice B. VERIFIED CUSTOMER
Greg is personable, asks appraise questions pertaining to any issues with the car. Offers suggestions/solutions. Keeps you up to date on the progress during servicing and texts you when the car is ready.
9/11/2025
Hsu A. VERIFIED CUSTOMER
Greg was amazing
9/11/2025
Thomas V. VERIFIED CUSTOMER
Jaime is the service VIP. Highest marks for him!
9/11/2025
Sarkis B. VERIFIED CUSTOMER
Patrick was very good. Some other aspects of the dealership, not so much.
9/11/2025
Diego Z. VERIFIED CUSTOMER
Amazing work
9/11/2025
Julie M. VERIFIED CUSTOMER
Excellent customer service
9/11/2025
Mikaella M. VERIFIED CUSTOMER
Transaction was smooth and quick!
9/11/2025
Elizabeth Z. VERIFIED CUSTOMER
As always …great service
9/10/2025
Mania A. VERIFIED CUSTOMER
I was very satisfied with Greg’s professionalism and service! He did a great job of telling us what to expect and kept us updated. He answered our questions and was wonderful to work with.
9/10/2025
Naomi V. VERIFIED CUSTOMER
Jonathan Escobar was courteous professional and knowledgeable. He guided me through the service experience and advised me regarding purchasing a new set of tires.He is a fine representative for Toyota.
9/10/2025
Charles K. VERIFIED CUSTOMER
You folks are the best!
9/10/2025
Michael E. VERIFIED CUSTOMER
Jonathan was a very capable and accommodating person to deal with. Basic service, but he dealt with it. Thanks for your work!
9/10/2025
Cecilia G. VERIFIED CUSTOMER
Happy with this job.
9/9/2025
Frank L. VERIFIED CUSTOMER
Very satisfying with what was done.
9/9/2025
Gail D. VERIFIED CUSTOMER
I specifically asked if my fluids would be topped up. I was told they would, but my report doesn’t show they were.
Also, I told my service advisor I would be in the waiting room reading, yet when my car needed a new filter he neither came across to talk to me nor called me. He sent it (I don’t remember if it was a text or email). I checked my texts/emails at 12:15 to find a message from 11:34telling me I needed a new air filter and how much it cost. This is the first time in 15+ years with Bob Smith that the advisor did this.