Greg and the team are exceptional. I was expecting the car to take the whole afternoon. I got it back in an hour.
Friendly, communicative, and through.
Thank you ????
9/13/2025
Theodolinde B. VERIFIED CUSTOMER
Ara was great. Super helpful and attentive to my needs.
9/13/2025
Erin D. VERIFIED CUSTOMER
The service started off well. However, it was close to closing time and I hadn’t heard from staff about my car. I had to call many many times and text twice before someone answered the phone. Then I was worried that I wouldn’t get there by Lyft before closing time at 5:00 PM. Luckily they stayed late and gave me my key.
9/13/2025
Xiaofang Z. VERIFIED CUSTOMER
Very fast repair and nice staff
9/12/2025
Gayane A. VERIFIED CUSTOMER
Thank you!
9/12/2025
Carmen D. VERIFIED CUSTOMER
Hank was great and communicated well with me throughout the process. I was impressed with everyone’s professionalism.
9/12/2025
Peter G. VERIFIED CUSTOMER
Only trust my service needs to Jamie
9/12/2025
Carolynn L. VERIFIED CUSTOMER
Jonathan was very nice and knowledgeable.
The two girls working at the check out counter have the best customer service skills.
9/12/2025
Rafael R. VERIFIED CUSTOMER
Great service as always ????
9/12/2025
Helen C. VERIFIED CUSTOMER
Ara is great. Always returns calls promptly and is just there.
9/12/2025
Mary J. VERIFIED CUSTOMER
Yes, I was completely satisfied with the outcome of my new radio, which is under warranty in my Toyota RAV. I can’t thank you enough for it not taking as long as was expected. The first time I heard about it was eight weeks, but it was done within the first two weeks of taking it out of my car And yes, I’m very happy with the results and of course I hope to return and I will return if I ever have any other reasons to stop by and ask questions or get my car fixed and yes, my windshield wipers will also be a treat when it starts to rain because they were well needed. Thank you again and thank you for all the calls and the upkeep and keeping in contact with me over this situation. I appreciate it and all the good work you Group did thank you thank you.
9/12/2025
Lena P. VERIFIED CUSTOMER
Good customer service
9/12/2025
Edward J. VERIFIED CUSTOMER
It was a pleasure dealing with Hank and support staff.
9/12/2025
Carolene D. VERIFIED CUSTOMER
Whoever was checking my car ate their lunch in it. I found cheese on my gear shift and sticky residue on the glove box. I know it wasn't me because I don't eat in my car and I just got the car 2 weeks ago
9/11/2025
Vickie T. VERIFIED CUSTOMER
Jonathan was helpful and friendly
9/11/2025
Liz D. VERIFIED CUSTOMER
I am so grateful to be paired with Hank! I had him once a couple of years ago and intentionally came back to your Toyota location because of him and the service I’ve received at Bob Smith. Hank is excellent with communication and was very patient with my wonky schedule today. Thank you!
9/11/2025
Richard S. VERIFIED CUSTOMER
We really appreciate all you do for us. Thank you Jaime!!
9/11/2025
Diane M. VERIFIED CUSTOMER
Hank Fairchild is a terrific
Representative. Explained everything to be done to my vehicle. I was very satisfied
9/11/2025
Janice B. VERIFIED CUSTOMER
Greg is personable, asks appraise questions pertaining to any issues with the car. Offers suggestions/solutions. Keeps you up to date on the progress during servicing and texts you when the car is ready.