Thanks!
Greg you were amazing and the service was beyond excellent!
4/23/2024
Jeonyun Y. VERIFIED CUSTOMER
I trust Toyota but the service here is too limited. This is a date scheduled for April 18th. At that time, Goein should start the inspection first, order the parts, and ask any questions. If you are preparing the part on April 22nd, please help install it then. I coped with it. And the most important issue is attitude. The reservation time was 10:00 in the morning, and the vehicle was received, and they inspected one of the driver's seat panels and did not order any parts until 2:30 in the afternoon. Then, they contacted me again and said that they could not repair it today because there were no parts. He said. If you do not want to provide recall service, you can go to another dealer. Toyotas are everywhere. I'm sorry, but I don't trust you very much and I don't want to use this service again.
4/23/2024
Michele S. VERIFIED CUSTOMER
he fit me in today… i didn’t have an appointment but really needed my tire fixed i was driving on a donut because i got a flat
4/23/2024
Russ T. VERIFIED CUSTOMER
Greg has a great, friendly attitude
4/23/2024
John T. VERIFIED CUSTOMER
Thanks Greg!
4/23/2024
David S. VERIFIED CUSTOMER
Great service
4/22/2024
Antonio R. VERIFIED CUSTOMER
Very happy with the service provided by Jonathan Escobar and all the team.
4/21/2024
Enrique S. VERIFIED CUSTOMER
He is one of the best in customer service
4/21/2024
Emlyn P. VERIFIED CUSTOMER
Wonderful & friendly service
4/21/2024
Daniel T. VERIFIED CUSTOMER
This time great service. Thank you, Ara
4/21/2024
Todd K. VERIFIED CUSTOMER
I was disappointed to pick up my car after service and seeing it still dirty. I expected my car serviced and washed when I picked it up. With our previous Toyota servicing my car was always washed.
4/20/2024
Humberto R. VERIFIED CUSTOMER
I definitely will be going back for my next service. I really appreciated the prompt service from, ARA and Adolfo the mechanic.
4/20/2024
Vardges M. VERIFIED CUSTOMER
Great service
4/20/2024
Brad A. VERIFIED CUSTOMER
I like Hank. He's personable. He knows what he's doing. He gives a good timeframe for when things will be done. I think he represents Bob Smith Toyota really well.
4/20/2024
Ludovico M. VERIFIED CUSTOMER
My customer service rep was amazing
4/20/2024
Jacqueline H. VERIFIED CUSTOMER
Patrick Cabral was fantastic.
4/20/2024
Mary F. VERIFIED CUSTOMER
I always ask for Jaime because he goes above and beyond and I appreciate his honesty and willingness to work with me
4/20/2024
Sonja S. VERIFIED CUSTOMER
Service Consultant Pat Cabral is always a pleasure to work with.
4/20/2024
Michael M. VERIFIED CUSTOMER
I’ve been following Pat over the years at every Toyota Dealership, including Hank, during Pat’s short absence from Toyota, where he/they were employed.
When one has such unconditional trust in someone, the Toyota Dealership receives an unconditional “seal of approval” from EVERYONE who knows him/them.
Pat, and Hank, are two of the most ethical individuals who serve Toyota, and their customers, with honesty, professionalism, courtesy, and their personal attributes of friendliness, which enables such trust, in ALL of their recommendations for keeping 100% of the Toyota cars I’ve owned spanning over two-decade in Pat’s care.
What more can I say. I speak with honesty and admiration, because they are the finest people I know.
They are assets to Bob Smith Toyota (La Canada)..
I am grateful that Toyota knows and employs the BEST. I apologize, for I speak in long sentences, but it’s an honor to know such fine individual, and to be a grateful customer of Bob Smith Toyota.
Thank you.
Best regards,
Michael M