So far I am very satisfied. Jackson Stading did a good job.
4/19/2024
Bruce T. VERIFIED CUSTOMER
Went in on a recall for airbag. Was fixed but upon leaving, somehow a brake line was ruined. You couldn’t fix it because you didn’t have the part. Gave us a loaner and a week later brakes were fixed, cost $280. Got the car and immediately a warning light came on about airbag not being OK. The very reason we went in the first place, they looked at it it and it was just something in the dash warning lights. Drove off and warning light came on again saying there was a problem with air bag, which is exactly the item you/they worked on. Of course we were very over driving back and forth from 130 miles away to deal with a repair that was as basic as it gets. I will never bring my vehicle again to have it worked on at Underriner!,
4/18/2024
Nancy M. VERIFIED CUSTOMER
Jackson was helpful beyond just the oil change. He took the time to answer my questions regarding the function & position of the emergency key placement. Thank you, Jackson!!
4/18/2024
Robert H. VERIFIED CUSTOMER
Service was great received a bid on some scratches almost 1900 dollars 940 dollars higher than the other 3 bids I received very ridiculous
4/18/2024
Thomas K. VERIFIED CUSTOMER
Everything went fine, took very little time. Everyone was very helpful and Jackson did a great job. Nice to see a young guy moving up.
4/17/2024
Robert S. VERIFIED CUSTOMER
Good service
4/16/2024
Joan G. VERIFIED CUSTOMER
Michael ****was amazing and I’m so thankful for him. He made me feel confident that my car was in good hands and took care of. We need that I had.
4/16/2024
Kelly T. VERIFIED CUSTOMER
Jackson was professional but the wrong part was ordered for a warranty repair and unfortunately this is not the first time this has happened.
Mike as well as Jackson stated they would pick up the car next time to make the ease of service when the part is in easier. This new Volvo has. Ow been in the shop 4 times including on tow situation.
4/16/2024
Glenda S. VERIFIED CUSTOMER
Been very impressed with the work ethic at your dealership. My car had some serious problems, those were fixed so well that another set of issues popped up, there again problems resolved. The one thing I did not count on was the time for replacing oxygen sensor. Keep fingers crossed. So far so good. I appreciate the concern shown to make sure my car was fixed properly.
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4/13/2024
Lynette S. VERIFIED CUSTOMER
Kind, thoughtful and made sure i had questions answered.
4/13/2024
Vicki N. VERIFIED CUSTOMER
Good customer service!
4/13/2024
**** R. VERIFIED CUSTOMER
Good job today..... thoroughly explained the results of the diagnostic test
4/12/2024
Opapo L. VERIFIED CUSTOMER
I was 4 hours late for my appointment due to work. I went in to reschedule and they were able to still fit me in. Took less than 30 minutes to take care of air filter. WOW! Incredible service. My second time here, and moving from a different state, you just don’t know how the service is going to turn out. Highly recommended.
4/12/2024
Jasmine T. VERIFIED CUSTOMER
Our next new vehicle will be purchased through you guys. Love the warm atmosphere that is shown to me and my husband each time we come. Everyone is awesome, including the service & mechanics. Those guys are great.
4/12/2024
David Z. VERIFIED CUSTOMER
Thank you for being so kind and helpful. Have air coming out of my vents and a new right bright front bulb!!! And for the loaner.
Just Zent
4/12/2024
Charnea T. VERIFIED CUSTOMER
Service was very poor, was not satisfied with the service I wanted. My car ran good and smooth with zero complications and thought I would get a tune up to help extend my cars life and performance, but instead did the opposite once we got our car back it ran rough with check engine light on and told us it was ignition coil was bad but of it was bad and misfiring before I would think it would have appeared before and ran rough also. And the coils and spark plugs are related and that the ignition coil spark the spark plugs so if it was bad I would assume we would have noticed and had tbe misfire and check engine light on before tune up. But was told nope not your guys fault but I think other wise and it would have been good if we were made aware of the problem right away instead of after everything was done and car was ready to pick up, I know own most places let you know and ask if we would like it fixed or not. So that also makes me think that it was shops fault and didn't want us knowing till after everything was done and service was closing.
4/12/2024
Geoff A. VERIFIED CUSTOMER
Good job!
4/10/2024
Joan G. VERIFIED CUSTOMER
Excellent service compared to what I’m used to at VW Kia
4/10/2024
Stacy B. VERIFIED CUSTOMER
Unfortunately Underriner was unable to do the necessary repairs to my vehicle for four months. I had to have my vehicle towed to another dealer in order to have my car repaired in a timely manner. It is clear that Underriner needs to hire more mechanics. This had nothing to do with Tanner.
4/10/2024
Mark D. VERIFIED CUSTOMER
Your service staff was excellent. I was thousands of miles from home on a long road trip. They fit me in, solved my problem and treated me well. The best service I have ever received at a dealership.