I live four hours away from Billings which is the closest VW service to me. We were in town for another engagement when I realized the 20k service was due. It was 415 on a Friday. Knowing it was a long shot we stopped to see if they could get it done. He didn't look optimistic but he went out and talked to his techs. He came back in and said they would take care of it. They even washed it; which I know is standard practice there, but it was last minute Friday. That saved me a special trip back to Billings or 2 nights of a hotel waiting for Monday morning. Most places would have told me to pound sand. Because of this experience y'all will be getting my service business from now on and the next time we purchase a vehicle I will be looking there before I buy somewhere else.
3/12/2024
Dubraska W. VERIFIED CUSTOMER
Thank you !
3/12/2024
Kathy T. VERIFIED CUSTOMER
I'm so glad to have the heart working in my car and that I was charged the quoted amount.
3/12/2024
Richard D. VERIFIED CUSTOMER
I do appreciate the good service.
3/9/2024
Joel W. VERIFIED CUSTOMER
Only wish you were closer to Great Falls!
3/9/2024
Jonathan H. VERIFIED CUSTOMER
Very good customer service!!
3/8/2024
Kenneth K. VERIFIED CUSTOMER
Staff very courteous, professional and knowledgeable.
3/8/2024
Shirley N. VERIFIED CUSTOMER
Thank you
3/7/2024
John C. VERIFIED CUSTOMER
Lauren was absolutely the nicest most helpful . She's a sweetheart!
3/7/2024
Lourdene S. VERIFIED CUSTOMER
Great team, Great service,
Thanks to all who got my car back in working order.
Lourdene S
3/7/2024
Susan W. VERIFIED CUSTOMER
He is the best!
3/7/2024
Bob Q. VERIFIED CUSTOMER
Jackson represents underiner in a very positive manner. Generally do not like going to a dealership. However my dealings with Jackson will have me coming back to underiner
3/6/2024
Berta K. VERIFIED CUSTOMER
Your customer service and technical mechanic were amazing!!! Friendly, professional and positive, friendly disposition. . I did not catch the mechanic’s name that worked on my vehicle. He was exceptional!! His expertise and technical knowledge on the issues I needed addressed were second to none! Thank you and your staff for making my first experience with your organization a positive and pleasant one!!
3/5/2024
Inger C. VERIFIED CUSTOMER
Appreciate your communication both text and phone call.
3/5/2024
Calista B. VERIFIED CUSTOMER
Thank you so much for being speedy and thorough... and for washing off my dirty car - best servicei've ever had!
3/5/2024
Leslie S. VERIFIED CUSTOMER
I could not have asked for anything more. He was efficient, kind, friendly, helpful, etc. And I have to say the car wash was an extra special, unexpected treat. Thank you.
3/5/2024
Bret J. VERIFIED CUSTOMER
Jackson was great!
3/3/2024
James S. VERIFIED CUSTOMER
Great job , thanks Josh!
3/2/2024
Sean S. VERIFIED CUSTOMER
My oil change took close to 2 hours with having an appointment.