Ethan was friendly and professional in greeting me and writing up the maintenance order. We reviewed the repair history for my vehicle and selected the appropriate repairs.
8/29/2025
Eh B. VERIFIED CUSTOMER
Good
8/29/2025
Travis F. VERIFIED CUSTOMER
The turnaround time for my oil change ended up being much longer than I was originally told, however, I was offered a significant discount in exchange, which was of course very welcome. My intention is not to highlight that the oil change took longer than expected, but rather Nicks willingness to resolve the issue without me even needing to ask. Excellent customer service.
8/29/2025
Donald R. VERIFIED CUSTOMER
Great job
8/28/2025
John M. VERIFIED CUSTOMER
Victor was very personable but was wanting to charge me for my service which fell within the time frame of the 2 year Toyota care having our first oil change at 5100 miles and the second a year later with 9200 miles falling far short of the 10k and 20k mileage for the plan as per my conversation with Nicole the day before And also the technician suggested a wheel alignment because of time or mileage and I would find that unnecessary with having less than 10k miles unless I was hitting a lot of curbs and potholes. Also I was wondering why Toyota says oil change at 10k and 20k but the sticker put in my car today says I need one in 5k miles now or 6 months These concerns I will also be addressing with Toyota in my next survey
8/28/2025
Rudolph P. VERIFIED CUSTOMER
Excellent Service Sir
8/28/2025
Rick S. VERIFIED CUSTOMER
Thanks for the update Victor
8/28/2025
Steven A. VERIFIED CUSTOMER
Service level and personnel were great. I don't like how I expected to pay $90 for oil change/tire rotation to find out that you actually charge extra for supplies or something is what I was told. Um, pretty sure oil change tire rotation are not $180/hr. tasks. I've never heard of this before and I know Honda doesn't do that, nor does brakes plus. Just be straight with your pricing. I did end up getting the 3 oil change deal which brought the price down but that is a lot of money to front. Service was great and definitely worth the premium price ($90 which is what it should be tops) compared to other car service places.
8/28/2025
WENDY W. VERIFIED CUSTOMER
Everyone at Baxter has been very professional, friendly, and helpful. Very happy with the service that I received there. However, I am not at all interested in trading in my vehicle.
8/28/2025
Miles M. VERIFIED CUSTOMER
Best service department in Omaha.
8/28/2025
Lisbeth V. VERIFIED CUSTOMER
Great customer service and communication
8/28/2025
Karen F. VERIFIED CUSTOMER
All staff is very nice and polite. Victor was very personable, he made me aware of the promotion going on and overall was very friendly.
8/28/2025
Tara F. VERIFIED CUSTOMER
I’d rather discuss over the phone. Am available at ****-****-xxxx
8/27/2025
Andy N. VERIFIED CUSTOMER
Great person to talks regarding issue and very polite regarding concern of customer. I appreciate his expertise and expressed concern for my vehicle issue. A jobs well done.
8/27/2025
Jill N. VERIFIED CUSTOMER
Everything was great!!!
8/27/2025
WHITEWAY BUILDING. VERIFIED CUSTOMER
I dropped my car back off this evening. Its running horrible and chexk engine light is on.
8/27/2025
Debra M. VERIFIED CUSTOMER
I was pleased with how fast the service was. I was shocked to get right in. Daniel was a pleasure to work with.
8/27/2025
Catherine B. VERIFIED CUSTOMER
They did a diagnostic check and searched to find the cause of the warning message
8/27/2025
Sovann T. VERIFIED CUSTOMER
Good.
8/27/2025
WALTER H. VERIFIED CUSTOMER
Davis provided a great experience. I’m disappointed that my brand new Tacoma had issues, but the Baxter service has been great.