They did a great job on my car and fixed it in about an hour I’m very appreciative of the work and eliminating any other issues thank you
10/30/2025
Diane S. VERIFIED CUSTOMER
Stephanie was very professional and did a good job of explaining how your dealership works.
10/30/2025
Joe V. VERIFIED CUSTOMER
Everything was fine but it would have been nice to know, ahead of time,
that there was a recall for an update that took extra time. We wouldn’t have waited but dropped the vehicle off. It was our choice to do the recall but again we didn’t want to make an extra trip so we decided to do the oil change and recall all at once.
10/30/2025
Ashley S. VERIFIED CUSTOMER
I appreciated Erin's detailed explanation of the items that were recommended to fix in regards to urgency and pricing.
10/29/2025
Sai L. VERIFIED CUSTOMER
I believe it will be okay.
10/29/2025
Robert S. VERIFIED CUSTOMER
The only glitch I encountered with the quick and efficient service is that I did not receive any text updates, etc. during my visit. I was on my way home about 5 minutes after leaving the dealership and received several of the texts I believe were intended to be sent and received while the maintenance was in progress. This happens every time I’m there for maintenance.
10/29/2025
Vernon D. VERIFIED CUSTOMER
In and out good time. Samantha kept me informed
10/29/2025
Stephanie C. VERIFIED CUSTOMER
was a good experience
10/29/2025
Emily D. VERIFIED CUSTOMER
Jared was great and got my car in and out quickly. Appreciate it!
10/29/2025
Maureen Freeman-Caddy. VERIFIED CUSTOMER
Jared was efficient and easy to work with today!
10/29/2025
Jeff F. VERIFIED CUSTOMER
Ty is absolutely the best. He is so knowledgeable and caring and his attention to detail is extraordinary. I have never seen better.
10/29/2025
Michael G. VERIFIED CUSTOMER
Professional. Easy to work with. Kept me well informed.
10/28/2025
Pamela W. VERIFIED CUSTOMER
Erin was very friendly as well as professional. I appreciated how thorough the service was, including a car wash!! Waiting for the service to be completed, Baxter Toyota makes sure the customer is comfortable—beverages and snacks, etc.
10/28/2025
Jennifer G. VERIFIED CUSTOMER
The service that was expected was a tire rotation. With my regular maintenance and oil change, it was logged that the tires were rotated, but they actually were not. I was not happy with the service due to this now I have to go back and have them done.
10/28/2025
Michael K. VERIFIED CUSTOMER
Though there was a glitch, it was taken care of quickly and efficiently. Our thanks to Mr. Sowders and the shop foreman, who rode with us and decided that the car needed another look.
10/28/2025
Wendy E. VERIFIED CUSTOMER
Ty was great. Scheduling needs to be more accurately set up. Regular maintenance that really only takes 20-30 minutes should not take 2 hours. If techs are running behind that should be communicated with customers up front and the option to reschedule given should customer plan on waiting and needing to stay on a schedule.