Service was fine except my car play would not connect. I tried for a half hour to no avail. Came back and the computer guy finally got it working. In the future I will not leave until I know my car play is working. Service is always good. Just frustrating this time.
11/5/2025
Jim M. VERIFIED CUSTOMER
Baxter replaced the tires on my Highlander on October 20th. When leaving the service person Ty told me they had damaged one of my rims. He said they would replaced the rim. I hadn’t heard anything back so on Wednesday the 29th I called and finally talked to parts to find out the rim hadn’t been ordered. They ordered the tire and I made an appointment for Monday, November 3. My appointment was at 2 PM. I received a text that the inspection was done and my tires were good. At 3:15 I asked when my car might be done. That’s when they finally brought the car out. An hour and 15 minutes to replace one tire?? I didn’t need an inspection as my car had just been there to replace all 4 tires. If I hadn’t called to find out the status of the rim, I would still be waiting for the replacement. I appreciate them pointing out the rim issue, but they dropped the ball on getting it replaced and repaired once the rim was there.
I would be happy to discuss further
Jim M
11/5/2025
Logan M. VERIFIED CUSTOMER
My advisor was great and even checked to make sure some things you guys found weren’t covered by warranty. However, an oil change should not take almost two hours.
11/4/2025
Elizabeth W. VERIFIED CUSTOMER
Thanks, Ty! Great as usual!
11/4/2025
Lori S. VERIFIED CUSTOMER
Laurence the GM helped rectify the original situation.
I did feel that the car should have came back washed. Also I believe the kid who drove it to my home used a vape in it. I can’t say that with 100% but probably 95% sure he did.
11/4/2025
Elaine B. VERIFIED CUSTOMER
Erin provided knowledgeable and prompt service.
11/4/2025
Katey S. VERIFIED CUSTOMER
I was frustrated with the time delay from when my vehicle was done to 20 minutes later when I was called to pick it up. I also left a voicemail about wanting to check the price about removing the tow hitch and was never called back.
11/4/2025
Brad Z. VERIFIED CUSTOMER
Mike is great to work with.
11/4/2025
Mike H. VERIFIED CUSTOMER
Kept me informed
11/4/2025
Stephanie W. VERIFIED CUSTOMER
I was welcomed warmly and treated so nicely even though I was uncertain what wrong with my car. Very and cheerful communication and I left quite satisfied,
11/4/2025
Diane M. VERIFIED CUSTOMER
She is fantastic. She engaged w me and was able to quickly communicate to me the info I needed to make a decision about additional service work.
11/4/2025
Verleen B. VERIFIED CUSTOMER
Erin was great. And so was Austin. It’s my second time getting my vehicle serviced. I’ve had nothing but excellent service!!
11/4/2025
Allen S. VERIFIED CUSTOMER
Excellent service and advice!
11/4/2025
Jay E. VERIFIED CUSTOMER
The tech, Jeremy S. and service writer Mike S. did a great job.
I felt the $150.00 diagnostic charge was a bit steep.
11/3/2025
Lynn S. VERIFIED CUSTOMER
Quick, efficient service. Very happy
11/2/2025
Lisa D. VERIFIED CUSTOMER
Yes Justin was great
11/2/2025
Susan L. VERIFIED CUSTOMER
I had a very good experience. All were very helpful and friendly. Thanks!
11/2/2025
Katherine C. VERIFIED CUSTOMER
Friendly gal greeted me!! The world needs more sweet people like her!!!
11/2/2025
Jacob S. VERIFIED CUSTOMER
Staff were very polite and the service was completed quickly. Love the snacks in the waiting area!
11/2/2025
Sandy D. VERIFIED CUSTOMER
I made an appointment 2 weeks ago for an oil change and tire rotation. It took almost 3 hours to service my car. That's too long.