I came in for an inspection and failed due to abnormal tire wear. The tires were 60,000 mile tires and only had about 20,000 miles. I was shown the tire wear and said it was due to bad lower control arms; however, aside from the abnormal wear car did not exhibit any symptoms from bad/failing control arms.
I brought car to NTB to address tire/warranty issue. It was determined that alignment was WAY out of spec...consistent with the abnormal wear on the two front and the one rear tire.
I asked NTB to evaluate lower control arms and they found no play or anything abnormal or cause for concern.
I saw the before/after alignment reports. The wheels were cambered in on the inner side.
I was quoted $1500 to effect the suggested repair, I'm glad I brought the car to NTB first.
I'm only sharing my experience so the techs know if this happens again to evaluate the alignment of the vehicle.
8/20/2025
Debra M. VERIFIED CUSTOMER
It was a long wait but they did tell me when I got there it would be 1 and 1/2 to two hours but I didn’t arrange to leave it because I didn’t know ahead of time that it would be that long.
8/20/2025
Joseph G. VERIFIED CUSTOMER
Scott was polite and kept me appraised of the status of all the work.
8/20/2025
Michael N. VERIFIED CUSTOMER
I need a call from somebody about my brakes!
8/20/2025
Michael P. VERIFIED CUSTOMER
Problem still remains
8/20/2025
Maria K. VERIFIED CUSTOMER
Very friendly and efficient customer service.
8/20/2025
Joel P. VERIFIED CUSTOMER
Incredible service and sales experience at your facility.
Thank you!
8/19/2025
Brian N. VERIFIED CUSTOMER
I’d trade my Tacoma in for a tundra
8/19/2025
David K. VERIFIED CUSTOMER
Best service I have received so far from Brewer Toyota
8/19/2025
Steven B. VERIFIED CUSTOMER
Excellent.
8/19/2025
JASON S. VERIFIED CUSTOMER
Tailgate still not fixed. This was the 3rd it’s been for the problem. When I picked truck up today the tailgate worked. Tried it again when I got home. Still broke. I even took videos of it. It’s worse now than before.
8/18/2025
Ricardo S. VERIFIED CUSTOMER
Great Job by Noah!
8/18/2025
Bernard W. VERIFIED CUSTOMER
Christian is professional and a gentleman.
8/18/2025
David S. VERIFIED CUSTOMER
Was told service would take 3/4-1 hr. Took 2 hrs. 3 days after service I notice a large oil stain (2’-3’) on the driveway. I was able to take the car back in right away to get the problem fixed. Hopefully all is well now but this was a major inconvenience and I still need to deal with the oil stain. I understand that things sometimes happen and glad that it was taken care of right away.
8/18/2025
Christine M. VERIFIED CUSTOMER
Very professional and friendly.
8/17/2025
Mark L. VERIFIED CUSTOMER
Great Service as always!
Thanks
Mark
8/17/2025
Sharon C. VERIFIED CUSTOMER
I was treated with professionalism and respect. All of my questions were answered and my car was done in a timely manner.
8/16/2025
Amber D. VERIFIED CUSTOMER
I like going to get maintenance done at the dealership but twice now I have not been offered a car wash. It seems like a small thing but it's something I'd get going to thr dealer than just a regular shop. I did hear other customers being told their cars were getting cleaned so I was disappointed to see mine wasn't and this is the 2nd time in a row it wasn't done when there being serviced.
8/16/2025
Rhonda A. VERIFIED CUSTOMER
He's another asset to your team question I forgot to ask-is there a recall on my vehicle?