Patty is the best. She’s a real credit to your company. Seana was very helpful as well.
6/7/2025
Gina Z. VERIFIED CUSTOMER
An oil change takes very long (2hrs). I was supposed to get an inspection sticker and i didn’t.
6/6/2025
Caitlin L. VERIFIED CUSTOMER
Patty is one of a kind. Goes above and beyond. Customer service is top notch! Toyota is lucky to have her
6/6/2025
Dennis M. VERIFIED CUSTOMER
I was going in for an oil change and tire rotation. It took nearly 2.5 hours. At one point I took a walk around the building, spotted my truck on a lift but no one working on it, meanwhile 4 people were outside smoking.
2.5 hours for something I could have done in my driveway in 30 minutes.
6/6/2025
Rebecca S. VERIFIED CUSTOMER
Patty was efficient in checking in my vehicle. I appreciate the report I received by text letting me know the outcome of my vehicles inspection and maintenance The reminders I received about my appointment were helpful
6/6/2025
Richard B. VERIFIED CUSTOMER
I was not satisfied with service today. Waited for 2 hours just to have 2 front tires installed. There was no communication from the service team about what was going on until I went to the desk and asked. This was at 11:15, one hour and fifteen minutes after they took my car in. At that point I was told that one tire was already on and they were putting the other one on right now. It wasn't until 45 minutes later that the service person came out and said the car was ready. Then I get charged an absolutely ridiculous service charge of $100 just to put the tires on. How long could that have taken? Yeah, sorry, not much good to say today.
6/6/2025
William C. VERIFIED CUSTOMER
Seana was great, kept me informed.
6/6/2025
Lamont M. VERIFIED CUSTOMER
Everything work out
6/6/2025
Carl B. VERIFIED CUSTOMER
Things took awhile but the end results were to my satisfaction.
Thank you
6/6/2025
Richard G. VERIFIED CUSTOMER
Very helpful. Technician Michael Kennerson is excellent.
6/5/2025
David R. VERIFIED CUSTOMER
No problem
6/5/2025
Daniel C. VERIFIED CUSTOMER
I dropped it off for an oil change at 830 am and had to call at 1 to check on it. They said they would call me back. I had to leave work around 3 and just headed to the dealership. The service team are real friendly and nice always but today there was a lag in service quality somehow not getting vehicles done quick not sure whose fault that is. But I got there around 3 and waited a few minutes and it was done.
6/4/2025
Wendy R. VERIFIED CUSTOMER
The team was very helpful, friendly and thorough
6/4/2025
Carlos G. VERIFIED CUSTOMER
Truck was returned in the same clean condition I dropped off with. Thank you.
6/4/2025
Robert L. VERIFIED CUSTOMER
Very professional
A pleasure to deal with
6/4/2025
Frederick M. VERIFIED CUSTOMER
Christian is great!!!
6/4/2025
Pamela S. VERIFIED CUSTOMER
Your scheduling needs work. You should not overbook. It makes customers very unhappy.
6/4/2025
Mary L. VERIFIED CUSTOMER
I will never use Sullivan Toyota again. You just had me sitting there waiting for nothing for over an hour, two hours and fifteen minutes total. Bob went to lunch. Christian didn’t cover him. When I complained to Patty, she said, “I’m helping you.” At least she got it moving, but then she took a call on something else and left me hanging another ten minutes. You just lost a customer who has been dumping money into your business for 20 years. You and your staff are completely unacceptable.
6/3/2025
Scott C. VERIFIED CUSTOMER
Bob and the team were fantastic. I received a 2 videos of my vehicle during the service from the tech. Service with a smile as always, awesome job. Thanks