My advisor, Seana is exceptional. However the recall on my gas tank wasn't performed correctly. I was unable to put gas into my car after leaving the dealership. Fortunately I had enough to make it back. I had to then wait a long period of time to get it fixed. I use your dealership exclusively for both of my cars and besides this big problem even little things are being missed like not resetting the maintenance reminder multiple times and tpms sensors not reset. You need better checklists and need to confirm repairs are completed correctly.
5/2/2025
Scott H. VERIFIED CUSTOMER
Did I get an oil change is don’t see anything about oil change, it has 4700 miles so it was first time in, I know synthetic can go 10000 but not on my car, I’ll do it myself
5/2/2025
Carol S. VERIFIED CUSTOMER
Ok will do
5/2/2025
Lynn P. VERIFIED CUSTOMER
It was a very good experience. Love the car!
5/2/2025
Torin S. VERIFIED CUSTOMER
Christen Small is the best!
5/2/2025
Tracey D. VERIFIED CUSTOMER
I've been a customer for 25 years & have always had a good experience at Sullivan Brothers Service Center.
5/2/2025
Hailey M. VERIFIED CUSTOMER
Took the time to address the issue with my vehicle, communicated throughout the process, and so far everything seems to be fixed! Appreciated his help
5/2/2025
Jeffrey T. VERIFIED CUSTOMER
Great care
5/2/2025
Sue P. VERIFIED CUSTOMER
I made an appointment to get my oil changed and tires rotated for May 1, 2025 at 10:30 AM. I arrived at 10:32 AM. I was waiting there as I had a really busy day planned. My car wasn't finished till just after 2:00 PM. I wasn't informed until I went to the Service desk to inquire about my car after waiting for two hours. I was then led they should be taking my Sequoia in soon. If I had known it was going to be a 3 1/2 hour wait for an oil change and tire rotation I would've rescheduled. I had to cancel an important meeting and get someone to feed my cat. This is not acceptable to me.
5/2/2025
The Life. VERIFIED CUSTOMER
I sat for an hour and a half while my car was in for a scheduled service, dealing with vibration, following the replacement of the axle and after I waited for an hour and a half I went to see if my car was ready for me, and I was informed it hadn’t even been looked at. I received this morning apologizing for that incident and acknowledging that I should have been notified and I’m scheduled to bring it in tomorrow at 1 o’clock to have it driven with me in the car to determine why the vibration in the front end is taking place following the replacement of the axle? My past experience has always been terrific so I can only assume this was a situation that wasn’t misfortunate for reasons they have to deal with too many cars scheduled for service during a particular period of time.
5/2/2025
George K. VERIFIED CUSTOMER
Excellent service
5/2/2025
Tanya M. VERIFIED CUSTOMER
Service was quick and seamless.
5/1/2025
Robert B. VERIFIED CUSTOMER
Always well treated.
5/1/2025
Larry F. VERIFIED CUSTOMER
Patty is very customer oriented. She is a pro at what she does.
5/1/2025
Richard B. VERIFIED CUSTOMER
Efficient service
5/1/2025
Nicholas L. VERIFIED CUSTOMER
Christian is a very friendly and calm person to explain about your vehicle needs
5/1/2025
Seth T. VERIFIED CUSTOMER
Thank you!
5/1/2025
Ryan B. VERIFIED CUSTOMER
Seana was very helpful, polite, and professional.
4/30/2025
Patricia C. VERIFIED CUSTOMER
The service attendant was awesome. She clarified everything that was being done.