As always I feel that Sullivan Brothers Toyota has always serviced my vehicle with professional guidance, care and with respect. I have a long standing relationship with them- the entire team!
5/20/2025
Tara B. VERIFIED CUSTOMER
All was good from apereonel basis and it appears all is good from a mechanical basis.
It would be appropriate if your systems reflected the status of our holding of a Service Contract. This would make the visit more seamless and stop us getting requests for payment by text after the fact. The service was first thing Monday but on Tuesday morning I got a message saying I’d missed my service appointment that morning…..so as an IT professional you need some data and reporting issues addressed.
Also, we drive a new pretty expensive SUV and to have it returned without even a basic vacuum or a basic exterior clean isn’t what I’ve been used to at either Jeep, Ford or Subaru dealerships, so addressing that would not have me thinking of driving to Yarmouth Toyota which is the same distance from my home in Manomet.
5/20/2025
Daniel O. VERIFIED CUSTOMER
I sat for 2 hours (with an appointment) for an oil change and state inspection, only to be told you were unable to do the inspection because of an equipment failure. I expect more prompt service or at least timely information.
5/20/2025
Karen T. VERIFIED CUSTOMER
Always a great experience with Sullivan Brothers. Christian is great!!!
5/20/2025
Thersa D. VERIFIED CUSTOMER
Everything is fine. Haven’t had time to review paperwork.
5/19/2025
Jane P. VERIFIED CUSTOMER
Christian’s service was great as usual
5/19/2025
Lawrence B. VERIFIED CUSTOMER
Thanks for the friendly service
5/18/2025
Donald N. VERIFIED CUSTOMER
Great service, great communication.
5/18/2025
Dominick A. VERIFIED CUSTOMER
No additional comments at this time.
5/18/2025
Joseph H. VERIFIED CUSTOMER
The service person who tool care of me, was very professional and extremely well mannered.
5/17/2025
Ian M. VERIFIED CUSTOMER
Great job
5/17/2025
Bill S. VERIFIED CUSTOMER
The was excellent!!!
5/17/2025
Rhonda W. VERIFIED CUSTOMER
Always do their best that they can to make us comfortable and to get the work does as quickly as possible. They always greet you with a smile and check on you while you wait. They will always have us as a customer.
5/17/2025
Joseph H. VERIFIED CUSTOMER
Great Job - Christian was a complete professional. Pleasure to have him as my service representative. Thank You
5/16/2025
Rosanne M. VERIFIED CUSTOMER
Appreciate Christian’s professionalism!
5/16/2025
Gail S. VERIFIED CUSTOMER
Very pleased with car repairs. Bob aways kept me updated! Great job!
5/16/2025
Tom P. VERIFIED CUSTOMER
They plugged a tire with a nail in it and charged me 39:95 for it , first plugging a tire is not the best way to fix a tire and second you did not break the tire down or have to rebalance it so almost $40 to put a plug in a tire is a rip off ! Thanks for the coupon for the oil change and tire rotation, but I left paying $87:12 and I feel RIPPED OFF thanks Tom .
5/16/2025
Christine L. VERIFIED CUSTOMER
I’m disappointed that I had made an appointment for a job that was supposed to take 30 minutes or less and it took 2 hours to get my car back. I understand there was other customers but I made an appointment and expect that the predicted timeframe should be honored. Thank you.