I showed up late for my appointment, no problem! All was good except it seemed to take a very long time to do a tire rotation (2.5 hours). Maybe being late was a factor. I do recommend Sullivan Brothers Toyota for service AND buying a car(which I did in Dec 2024). Love my Highlander!
6/28/2025
Bonnie W. VERIFIED CUSTOMER
Awesome job. Love the convenience of having my car picked up and dropped off at my house
6/28/2025
Michael C. VERIFIED CUSTOMER
12 pm appointment for oil change took 3 hours of waiting and wanted my vehicle and they said oh it just went on the lift after 2/12 hours , made me later for work 3 hours later !!! I won’t be back and I wouldn’t refer anyone to your dealership!!
6/28/2025
Sara B. VERIFIED CUSTOMER
Terrible experience. I will not be returning to your service center. I was lied to by multiple service technicians. I picked up my vehicle before work even began. Very disappointed and will never bring my car here again.
6/28/2025
John P. VERIFIED CUSTOMER
Seana was awesome! She’s knowledgeable, informative and very personable. She was able to quickly answer my questions and to provide me with well informed advice. I purchased a service package based on her advice.
6/28/2025
Christopher J. VERIFIED CUSTOMER
Bob was great at communicating the process and problem with my car. And let me know they needed to order the part and setting up the next appointment when part would arrive. He was a pleasure to work with.
6/27/2025
John D. VERIFIED CUSTOMER
Great service!
6/27/2025
Robert S. VERIFIED CUSTOMER
All staff members are friendly, informative and patient.
6/26/2025
William G. VERIFIED CUSTOMER
Christian was great. Professional and friendly. Got me in and out in a reasonable amount of time. Was a great experience!
6/26/2025
Mary G. VERIFIED CUSTOMER
Very courteous young lady helped me from start to finish. It took longer than I liked, but the services were satisfactory.
6/26/2025
Michael S. VERIFIED CUSTOMER
Patti was great! But car was towed to Sullivan at 12 noon 6/24 and picked up 5 pm 6/24…too long to wait to replace flat tire!! Appointment was given for 12:45 6/25. Lack of communication seems to have been the problem. No need to get a text asking for approval to replace tire. If flat not repairable then, of course, put a new tire on! That’s why car was towed to Sullivan!
My experiences at Sullivan have been good, but this last visit could have been much better!
6/26/2025
Kathryn A. VERIFIED CUSTOMER
Thank you. Christian was welcoming and reassuring.
Thank you all.
Although I am not in a position to purchase a new Rav4 at the moment, I am thankful you all keep me safe on the roads!
Kathryn (Kate) Armstrong
6/25/2025
Patricia D. VERIFIED CUSTOMER
Awesome service as usual. Thank you all.
6/25/2025
Debbi N. VERIFIED CUSTOMER
I am over the moon happy with all of the effort that Bob Witt took to make sure that my car was done correctly. The care and concern for me was incredible and I will pass on my high accolades to all of my Toyota family.
I know that my car, being a 2010, gave the technicians a real workout and I’m so thrilled that they won the battle!
Again, thank you to all that worked so hard to return my car in perfect condition!
6/25/2025
John M. VERIFIED CUSTOMER
Excellent equals Bob Witt
6/25/2025
Jean M. VERIFIED CUSTOMER
Bob was polite,and helpful. Thank you.
6/24/2025
J. Calnan. VERIFIED CUSTOMER
Seana was great and easy to work with!
6/24/2025
David K. VERIFIED CUSTOMER
Bob and team were great. Job done.
6/24/2025
Lisa H. VERIFIED CUSTOMER
Christian did an excellent job - he was friendly, helpful, and took excellent care of us and our car!
6/24/2025
Hector R. VERIFIED CUSTOMER
Patty was great. She is full of energy and ready to help. She is a asset to your dealership.