As always Christian was efficient, helpful and professional. We wouldn't trust our vehicles to anyone else!!!
6/20/2025
Lawrie K. VERIFIED CUSTOMER
The scheduling was overbooked for cars to be serviced in addition to a lack of number of employees to work on the cars. therefore, It created a backlog. I booked my service appointment months in advance to arrive 10 minutes prior to the appointment time to find out that there was a long line of cars before me and that they were running considerably behind. 1 1/2 -2 hrs. I was told that several service techs were on vacation and one had gotten sick and went home. It would be helpful if the scheduling department would coordinate scheduling around employee vacations so that when a customer brings their car in to be serviced at an appointment time, there would be enough employees to cover the repairs and servicing of the car.
6/20/2025
Georgiana G. VERIFIED CUSTOMER
Extremely well done. Service people are always so helpful and friendly.
6/20/2025
David W. VERIFIED CUSTOMER
On time, correct, courteous.
6/20/2025
Richard G. VERIFIED CUSTOMER
Seana was friendly, informative and professional . Both my wife and I were completely satisfied.
6/20/2025
Mark O. VERIFIED CUSTOMER
Will do
6/20/2025
James D. VERIFIED CUSTOMER
Fantastic service!
6/20/2025
Cathleen B. VERIFIED CUSTOMER
Very helpful and polite.
6/19/2025
Charles S. VERIFIED CUSTOMER
Bob was his usual competent and busy self. He ordered a new gasket for my 2025 Signia once he saw the design flaw. Bob is a good man.
6/19/2025
George R. VERIFIED CUSTOMER
Everything was very good. I found Christian very helpful and professional.
6/19/2025
Paul S. VERIFIED CUSTOMER
Patty gave me excellent technical advice concerning my RAV4. She gave me great information concerning my tires and the air pressure sensor located within the tire and the fact that a non Toyota made sensor will not function properly. This could negatively impact the driving performance of the vehicle, a major safety issue.
6/18/2025
Karen M. VERIFIED CUSTOMER
I thank each member of the team at SBT for doing their best to always take care of me every time I need to bring my vehicle in. From the front team who check me in to the service technicians. Each member is pivotal to my safety in servicing my vehicle.
I appreciate everyone.
Thank you for your support, professionalism and kindness.
Karen
6/18/2025
Michelle K. VERIFIED CUSTOMER
Thank you.
6/18/2025
Linda S. VERIFIED CUSTOMER
Everything taken care of and everybody very polite
6/18/2025
Stephanie J. VERIFIED CUSTOMER
I appreciate your hard work and dedication
6/18/2025
Tony A. VERIFIED CUSTOMER
Only one issue
Was told they have put regular oil in not synthetic however my sticker
Says oil change 5000 miles not sure what oil was used can u let me know going to call service tomorrow to explain. And get a firm answer
6/18/2025
Tim K. VERIFIED CUSTOMER
My business there has always been handled professionally and the work on my Toyota done masterfully, those reasons are amount many that keep me coming back
6/17/2025
Corinne M. VERIFIED CUSTOMER
Always happy with my service
6/17/2025
Jane C. VERIFIED CUSTOMER
Christian has exemplary car service advisor skills. He was very informative and answered all my questions in layman’s terms. He was most helpful and very polite going above and beyond. I was completely satisfied with my service experience.
Christian is truly an asset to Sullivan Brothers Toyota
6/17/2025
Bill W. VERIFIED CUSTOMER
Bob was great! Extremely helpful with walking me through the program. I’m usually hesitant about taking my cars to the dealership - feel like I’m paying more than I should. Bob provided a very positive customer experience. Thanks!