Seana is amazing! She is so attentive and kind and clearly explains all the needs of my car. She demonstrates genuine care for me and my Toyota. Thank you Seana for being awesome (:
7/22/2025
Brenda P. VERIFIED CUSTOMER
Your team found the reason for the rattle in my new car
Bob was great
Thank you!!
7/22/2025
Jeffrey S. VERIFIED CUSTOMER
I did not have my vehicle serviced at Sullivan Brother Toyota. I had it serviced at Sullivan Sullivan Brothers Nissan. Don’t know. I am continuing to get text from Sullivan Brother Toyota..
7/22/2025
Kevin F. VERIFIED CUSTOMER
Almost 3 hours for a scheduled oil change..tire rotation??
7/22/2025
Margaret V. VERIFIED CUSTOMER
Had an appointment for 1:30 for simple oil change did not leave until 3:45
7/22/2025
Dawn C. VERIFIED CUSTOMER
I came in for an oil change and tire rotation as part of a warranty service. After 2 hours my truck was finished and I left the dealership and drove to exit 13 in Plymouth to complete some errands. When I returned to my truck to leave, I had a warning notice on the screen that said “low engine oil add or replace”. I called the dealer (you) and was told not to drive the vehicle and I had to use a tow truck to return the vehicle to you. It was then discovered there was only 3.2 quarts of oil in my vehicle. The oil was drained and new oil and filter replaced. Luckily I stopped in a parking lot for errands and my vehicle did not stop on its own on the highway. While ultimately this situation was resolved and I hope no permanent damage was done to my vehicle, it could have been a catastrophic event for my vehicle and potentially myself. Patty Majeski did her best to make a very poor situation better but through no fault of her own, this experience reflects poorly on your organization. This was my first direct interaction with the service department and it did not leave a good impression.
7/21/2025
Tracy M. VERIFIED CUSTOMER
Seana helped in every way. Very nice a personable and made me feel welcomed. Excellent customer service.
7/21/2025
Daniel C. VERIFIED CUSTOMER
Seana was very nice and knowledgeable and the service due was done quick. Thanks
7/21/2025
Clay L. VERIFIED CUSTOMER
I was the first one in the door in the morning, and you did a multi point safety inspection and a state inspection and it took an hour and a half. I’ve worked on cars all my life. That’s a little excessive. Also, you didn’t scrape off the old inspection sticker adhesive and put the new one on in a different spot. It looks like crap. This is a new vehicle. The true skill of a craftsmen and/ or business is evident in the quality of the work performed. One might call into question that quality.
7/21/2025
Peter S. VERIFIED CUSTOMER
Great customer service
7/21/2025
Erin S. VERIFIED CUSTOMER
The team worked efficiently to perform scheduled maintenance on my vehicle. I really appreciate how nice the waiting area is, everything was clean and comfortable.
7/20/2025
Angela C. VERIFIED CUSTOMER
Seana was super kind and helpful. She made a very expensive day not so bad. Also, the mechanic/tech completing the work on my vehicle was professional and articulate. I appreciate both of them.
7/20/2025
Kari W. VERIFIED CUSTOMER
Seana was great!
7/19/2025
Sarah O. VERIFIED CUSTOMER
I had a scheduled time at 3pm for basic tire rotation, oil change, and multipoint inspection. Everyone seemed stressed and behind but never acknowledged it to me directly. The younger girl that processed my paperwork was extremely kind. Waited for 2 hours- sent the same picture for 2 different air filters. No one acknowledged the extensive wait- if I had known I would be getting out of there at 5 on a Friday I would have rescheduled at check in.
7/19/2025
Kathleen G. VERIFIED CUSTOMER
Always great service
7/18/2025
Lindsey K. VERIFIED CUSTOMER
Wonderful experience and very helpful
7/18/2025
William C. VERIFIED CUSTOMER
Car runs great after service!
7/18/2025
Bill N. VERIFIED CUSTOMER
Seana able to get me on a shuttle right away which made it convenient
7/18/2025
Gary L. VERIFIED CUSTOMER
Bob Witt got everything fixed. I don't know if that rhymes but, it seems that way.
7/18/2025
Deborah C. VERIFIED CUSTOMER
The entire service department is great , especially Bob Witt!