Patry is great. I had an appointment and it was just a 15000 check. It took 2.5 hours. I was surprised by that.
8/30/2025
Karen S. VERIFIED CUSTOMER
Scam
8/30/2025
Melissa R. VERIFIED CUSTOMER
Service was great. I received consistent updates and all my questions were answered.
8/30/2025
Glenn E. VERIFIED CUSTOMER
Had a long talk about leaving the venza overnight to make sure they could get a sticker .
Got the car home today, and guess what ?
No sticker !!!
WTF !
I could've waited a little longer and taken it home then !
Typical , spend a lot of money and get treated badly .
Which way to the Ford dealer ?
8/29/2025
Jordan G. VERIFIED CUSTOMER
Service work was fine but I didn’t expect to have to wait 3 hours for a scheduled appointment for an oil change and tire rotation
8/29/2025
Denis L. VERIFIED CUSTOMER
The whole process is very organized. From the time you pull in until you receive the report and pick up your vehicle
8/29/2025
Andrew W. VERIFIED CUSTOMER
Car did not come with lug nut key. Had to buy lugmits
8/29/2025
Ann M. VERIFIED CUSTOMER
Thank you also for your help with the registration. It was registered but I must have misplaced the paperwork.
8/29/2025
Kent W. VERIFIED CUSTOMER
Great service, great communication and quick turnaround.
8/29/2025
Judith V. VERIFIED CUSTOMER
The service was great but I think 2 hours for. A tire rotation and replacing 2 filters is way to long.
8/28/2025
Charles S. VERIFIED CUSTOMER
She was very professional and informative.
8/28/2025
Jean M. VERIFIED CUSTOMER
Polite, friendly , and personable. Always nice to go to your service center.
8/28/2025
Daniel M. VERIFIED CUSTOMER
My service advisor Seana Bohan was very courteous and helpful!
8/28/2025
Patricia C. VERIFIED CUSTOMER
First, let me say that the service performed on my car was excellent, and Patty’s handling of my paperwork was equally commendable. My dissatisfaction lies with the wait time—over two hours for an oil change, tire rotation, and inspection is not acceptable. Perhaps I chose a difficult week, given that it was just before Labor Day weekend. I understand this isn’t Jiffy Lube and that vacations affect staffing, but appointment availability should reflect actual staffing levels, especially around a holiday.
There’s no need to contact me further about this. I’ve been a Sullivan Bros customer for years, and I trust this experience will not be the norm.
8/28/2025
Brenda G. VERIFIED CUSTOMER
She was fantastic. Very customer oriented. Love working with her on my service needs!
8/27/2025
Gerald G. VERIFIED CUSTOMER
Bob and his team did an outstanding job with < 24 hr. turn around with evaluation and repair and 1 day earlier than scheduled.
8/27/2025
Lawrence C. VERIFIED CUSTOMER
Everyone gets A+'s service front desk & F & I Jason & Jack & sales professional Bob
Larry Cunningham
2017 Rav4 limited Hybrid
8/27/2025
Jamie H. VERIFIED CUSTOMER
Such a good crew...everyone makes you feel good about the care and work on the car, while you can relax in comfort during the process. That's why I wouldn't buy a car anywhere else!!
8/27/2025
Donna G. VERIFIED CUSTOMER
My husband took the car for me and other than being there for over 2 hours it went very well.
8/27/2025
Raymond G. VERIFIED CUSTOMER
Bob Witt is a true professional. I always ask for him when servicing my car.