I made an appointment for an oil change/tire rotation. Upon arrival, I was told the service would be a two hr. wait which I thought was long but I was already there. It turned out to be just shy of 4 hrs. There is absolutely no excuse for making a customer, who made an appointment, end up waiting 4 hrs. for an oil change! You claim to deliver the highest quality service…. Nothing could be further from the truth and I am disgusted with the customer service I just experienced!
12/14/2024
Loretta B. VERIFIED CUSTOMER
Service was very long
They should not book appointments so close together if not enough time to do the work
It took me 49 minutes on hold to get an appointment then when I got there it took 2.5 hrs just to do a tire rotation
12/14/2024
Brian D. VERIFIED CUSTOMER
Patty is a wonderful customer service representative. She always meets my needs, explains every detail and delivers excellent communication.
12/14/2024
Irene B. VERIFIED CUSTOMER
Excellent service as usual with Bob Witt and the crew including the pick up and delivery man!!!
12/14/2024
Michael D. VERIFIED CUSTOMER
Patty was fantastic!
12/14/2024
Brandon K. VERIFIED CUSTOMER
2 hours for a oil change!! On a business day for me isn’t great…
12/14/2024
David W. VERIFIED CUSTOMER
Last minute appointment. All is temps done, found & corrected wheel light problem
12/13/2024
Michelle B. VERIFIED CUSTOMER
I appreciated when Bill Collins came out to inform me how much longer I would have to wait for my car to be finished.
12/13/2024
Jens L. VERIFIED CUSTOMER
Awesome Service as usual. I am not trading in my car. I'm keeping it forever. You have done every service on it since it was new. It's been garaged it's whole life. How much is it worth? Just kidding. Merry Christmas ????
12/13/2024
Robert N. VERIFIED CUSTOMER
Thank you for the great service Bob was great to speak with.
12/13/2024
Kari C. VERIFIED CUSTOMER
Thank you for taking my car today even though I did NOT have an appointment. I GREATLY APPRECIATE your service and kindness. Happy Holidays! ??
12/13/2024
Charles C. VERIFIED CUSTOMER
We were completely satisfied with the service to our truck Bob Witt takes great care of us always!
12/12/2024
Carol T. VERIFIED CUSTOMER
Bob - was very courteous and easy to work with...
12/12/2024
Jennifer S. VERIFIED CUSTOMER
Alan is amazing!!!
12/12/2024
Paulette C. VERIFIED CUSTOMER
Everything was great. The appointment was a little too long. Next visit I’ll just drop it off. Everyone was pleasant and helpful!
12/11/2024
Joel B. VERIFIED CUSTOMER
Excellent service.
12/11/2024
Deanna M. VERIFIED CUSTOMER
Bill was great! Very efficient and friendly! Thank you so much!!
12/11/2024
Kenneth D. VERIFIED CUSTOMER
No problem
12/11/2024
Steve W. VERIFIED CUSTOMER
We have a seasonal home in Plymouth and Sullivan has provided very professional service even though we are not year-round customers.
12/11/2024
Philip F. VERIFIED CUSTOMER
Bob was very courteous about the time it was taking to complete the work on my truck. He kept me apprised of progress and reassured me of timing and work progress