Completed job in expected timeframe. Very pleasant staff.
12/10/2024
Donald B. VERIFIED CUSTOMER
Thought I was getting more than what I got for the contract I paid
12/10/2024
Richard N. VERIFIED CUSTOMER
Very good
12/10/2024
Megan F. VERIFIED CUSTOMER
Despite making an appointment, I had to wait 4 hours for a 5k maintenance appt. I was quoted 2 hours, which made the 4 hours even more frustrating. An additional service, which I’d added to the appt request, wasn’t even addressed. When my car was returned, I had to point it out and then wait 1 more hour for it. Finally, each time my car was returned, there were messages on the screen asking if I wanted to return to normal operating mode. It feels like a service tech should have closed those out - not me.
12/10/2024
Meg S. VERIFIED CUSTOMER
I will not return.
I had a 10:30 appointment for an oil and filter change and it took more than three and a quarter hours to complete. Unacceptable. Perhaps the schedulers overpromised. Maybe once the free service period has expired, there is no reason to try to provide timely customer service. Doesn't matter. I won't return, unless there is a dire emergency or a recall. I won't recommend the dealership either, given the experience.
The techs are fine, the reps are pleasant, but three hours and 20 minutes for an oil and filter change is out of bounds.
12/10/2024
Dixie L. VERIFIED CUSTOMER
Great service!
12/8/2024
Donna E. VERIFIED CUSTOMER
Thank you
12/8/2024
Randy F. VERIFIED CUSTOMER
Thank you!
12/8/2024
Jennifer C. VERIFIED CUSTOMER
Bill was great, kept me informed of everything that was done and everything that needs to be done
12/8/2024
Lawrence W. VERIFIED CUSTOMER
Excellent serviice. Bill was great.
Just took too long
12/8/2024
Norman P. VERIFIED CUSTOMER
I came in for service today to replace 2 tires, have filters changed, and to have the state inspection. Patti visually inspected all 4 tires and said I needed 4 new tires. I asked her to review the service record in November and for tire replacement. She said she had& was in a rush. She said these were the 4 original tires. I accepted her word. to that.
I have checked my records: one tire was replaced in 2023 and another this year, 2024. The newer tires were put on the front wheels in my November servicing and I was told they would need replacing soon, but only the two oldest tires required immediate replacement.
I’ve lost some trust in Patti and feel I need to do my own research before I come in for service or I should find a different service provider.
12/8/2024
William O. VERIFIED CUSTOMER
Not planning to sell. Patty was excellent!
12/8/2024
Kevin F. VERIFIED CUSTOMER
Continue the excellent service. ????
12/7/2024
Bill P. VERIFIED CUSTOMER
2 1/4 hrs for a oil change that I had an appointment for seems crazy to me.
12/7/2024
Susan H. VERIFIED CUSTOMER
It was much too slow. I arrived at 2:00 for a simple servicing check up and to get a renewal sticker. My car was not returned to me until 4:15. My service rep, Patty Majesky was excellent and very apologetic. But it took much too long.
12/7/2024
Kingston Collection. VERIFIED CUSTOMER
Brought car in at 0830 for oil change....8 hrs later its ready....i would hope an appointment this early in future would mean car is ready noon next time
12/7/2024
Alfred N. VERIFIED CUSTOMER
41/2 hours long wait. Bob was excellent came out twice to explain what was going on!
12/7/2024
Richard B. VERIFIED CUSTOMER
Efficient and courteous
12/7/2024
Nicole K. VERIFIED CUSTOMER
My service advisor Seana was absolutely wonderful and made this experience with Toyota my most positive yet