Airport Honda Auto Repair Service

Appointment time was 8am. I did not receive any information about my vehicle until I called early afternoon. After I called I was told what the trouble was and price to fix with estimated pick up time after I okayed the price.

Matthew demonstrated professional courtesy from the moment I drove into the bay.

Joe was very professional and made quick work of my visit. Would definitely recommend

I have used Honda Alcoa for 20 plus years. I am very satisfied with all the service I have received over the years. Thanks Gwen B

Love Airport Honda. Greg Tapp is awesome!

Good service at Airport Honda. Good scheduling for service. Will be back.

I really enjoyed talking to Michael. He was like a breath of fresh air!

Airport Honda folks are always professional and courteous. Love Airport Honda!

Done on time and nice showroom

Ms.hannah is very approachable..gives and explains instructions properly..????

Meagan is the best!

Meagan is always the greatest!

9 out of ten. Very good

Did not have to wait long without an appointment and Meagan is my favorite.

Very nice man. Thank you for your service and support for our visit. Thanks

I talked with another service member about the following issue upon picking up my car, but basically I was fine with his communication on the issue found and letting me know when the vehicle was ready. My issue was that upon dropping off my car I told him the issues I was having with the car he told me okay and talked about the diagnostic fee of $170. I said okay, but when he called to tell me why one issue was happening and how it could be fixed he said to investigate the other issue it would be another $170 diagnostic fee. This has never been my experience before. When I asked about it being a diagnostic fee per issue he was adamant that it was that way there (I’ve been in this service department a lot unfortunately, and I know that hasn’t been the case). I declined figuring out the other issues because I didn’t want to pay another fee. Another issue (I didn’t mention this to anyone) I observed was when I was waiting to check in at his desk…an elderly couple came to check on their car. The service worker at the desk next to him asked about it because it was apparently his client. Mike was very gruff and defensive about it and told the worker (and passive aggressively the elderly man because he didn’t address him directly) he tried calling but no one answered. The elderly man was trying to be nice about it, while still standing up for the fact that his number was listed as the main number. Again, Mike’s response was defensive and rude. The couple dropped it at that point and just worked with the other worker. I was concerned about working with him after witnessing that interaction. I understand that he is from a different part of the country (he offered that in conversation) and through experience I know that the culture is very different here. I would just hope in a service related job, good service could be of a higher value. I come to this service department from Knoxville because everyone has always been extra nice and capable. I hope that continues to be the culture despite who is at the desk.

I told my neighbors in Pigeon Forge that Airport Honda is the best dealership I've ever been to and I love the new facility.

thank you c:

Meagan did an excellent job in helping me get my car repaired! She always provides great customer service! Thank you so much Meagan!

Meagan is always friendly and professional. She is wonderful