My mother once told me if you don’t have something good to say about someone don’t say anything at all. I have nothing good to say about Airport Honda after this experience so I’m just going to leave it at that.
6/23/2025
Steve H. VERIFIED CUSTOMER
Very good and professional. Thank You
6/23/2025
Jesse G. VERIFIED CUSTOMER
Thanks
6/22/2025
David H. VERIFIED CUSTOMER
Initial work time estimate was 45 minutes when I made the appointment over the phone. When I arrived at my 2:30 appointment they were very busy and the attendant said about 1-2 hours completion. They finished in 45 and Hannah greeted me with my repaired vehicle. Pleased with all the staff and efficiency to get me back on the road
6/22/2025
Jessica S. VERIFIED CUSTOMER
Joe was very friendly and professional. He took care of everything I needed for my van. We love Airport Honda!
6/22/2025
Andrew C. VERIFIED CUSTOMER
Joe always provides great customer service.
6/21/2025
Anisveyvy L. VERIFIED CUSTOMER
I was a decent amount early to my appointment and they took my car in without any trouble!
6/21/2025
Jeffrey V. VERIFIED CUSTOMER
I was not informed there would be a 3% additional charge for using a credit card upon ordering a new Honda windshield. Disappointed Honda has lowered themselves to charging such fees. Other than that, Joe was perfect in taking care of my repair.
6/21/2025
Jeremy M. VERIFIED CUSTOMER
**** was great & my service was completed quickly, for that I am completely satisfied and thankful. However, I do find it ridiculous that a company as big as Honda finds it appropriate to charge their customers a 3% fee if they pay with a credit card. I also believe it should be made known to customers verbally PRIOR to the moment of payment so customers can make a decision and believe it should be conspicuously advertised as such - not on a small black sticker on a desktop.
6/21/2025
Jodi B. VERIFIED CUSTOMER
Well I called several times to the service department and no one answered. Then it went to voice mail. I kept calling back and finally found out that they had a tire in stock that I needed in an emergency. They called me back after I dropped off my car to tell me that it was going to be almost 400.00 for a tire for a Honda accord . What a joke. I will not be bring big my lease car there again
6/21/2025
Dan G. VERIFIED CUSTOMER
I will me taking up my issue with management.
6/21/2025
Kimberly B. VERIFIED CUSTOMER
I’ve brought my vehicles to Airport Honda to service for many years. Today, after spending close to $460 I’m told if I use my credit card I’ll be charged a 3% fee. Really? This disheartens me greatly. My husband went today to get his oil changed at Valvoline and wasn’t charged the 3% fee. I will be evaluating my next service facility. I wrote a check, to keep from paying the fee but I will be searching for a place to handle my cars service needs that doesn’t charge the 3% fee. Sad day indeed.
6/21/2025
Christine D. VERIFIED CUSTOMER
Very professional, knowledgeable, polite!
6/20/2025
Karen G. VERIFIED CUSTOMER
Car was not wash & entire not clean as I was told it would be
6/20/2025
James C. VERIFIED CUSTOMER
**** did a great job. He listened to my concerns, made sound recommendations and ensured I understood what work would be done on my car.
6/20/2025
Marc D. VERIFIED CUSTOMER
Pay your team there more money! They are great!
6/20/2025
Cathy S. VERIFIED CUSTOMER
Associate was rude! I NEVER reply to these text but I was so upset that I felt I should answer your request. When the car was dropped off the associate was asked about doing a transmission service. My husband ask if they change the filter and fluid during service. Associate said “no they only pull a screen and clean it”. I was standing by my husband when he said that. I clearly remember this because it was a lengthy conversation for us when we left. We couldn’t believe they didn’t change filter and fluid during a transmission service. We dropped the car off and told him we were going on vacation and would pick it up when we returned. We also told him our return date. During vehicle pickup he denied saying they don’t change the filter and fluid during transmission service and said we didn’t tell him we were going on vacation. I may have overlooked this, but I cannot overlook his attitude. We are in the market for a new vehicle because the transmission is bad in my current vehicle. We will not purchase or step into your dealership again nor will we purchase a Honda based on this experience. Attitude is everything with a car dealership. It can turn a customer away from a dealership as well as a make on a vehicle!
6/20/2025
Gail T. VERIFIED CUSTOMER
I am SO happy & love my Honda CRV!
The only thing that would make it better for me, would be for the dealership to be located in Sevierville!!????
6/20/2025
Susan S. VERIFIED CUSTOMER
Very professional and kind. Megan is great in service dept.
6/20/2025
Lena M. VERIFIED CUSTOMER
Joe did an excellent job taking care of getting the service done on my car that was needed.