Great service. Very professional & very knowledgeable.
6/20/2025
Gene H. VERIFIED CUSTOMER
You can call me and I’ll explain what it is. ****-****-xxxx
6/20/2025
Jill G. VERIFIED CUSTOMER
**** Mays is a professional, kind and helpful gentleman who answered all my questions and provided great service.
6/20/2025
Delena K. VERIFIED CUSTOMER
This was the 2nd time I’ve tried to use a coupon and told the 1st advisor and when I got the estimate, it was wrong compared to the final estimate I got, I had already paid the $300.00 or so dollars and the discount was not applied.. What’s the point in coupons if they actually do not get put down as discussed from the beginning? I was offered to refund the whole transaction and do the payment again, but, I did not want all that reversing on my card…
The 2nd adviser that checked me out, was nice, and at least offered to do all the refunds… Anyway, other than that, experience was fine… It’s always clean… There was 3 snacks in a basket and nothing to drink but coffee and water…. Other than paying for a drink in a vending machine….I have went to the service department at 2 Knoxville Honda dealerships, they both lack in customer service and it really appears, just after the money…. My buying experience was awesome both times, service department not so much… I guess I expect too much…. I love Hondas and have bought 2 from Airport Honda, but, the drive to Alcoa Highway from over an hour away in traffic, is not a highlight for me… I just expect what was discussed to be done…
Delena
6/19/2025
Suzanne P. VERIFIED CUSTOMER
Everything was good. Meagan is exceptional.
6/19/2025
Mary H. VERIFIED CUSTOMER
You were a life savor! Thank you for the great service
6/19/2025
Pamela J. VERIFIED CUSTOMER
Polte service members. Work completed in a timely manner. Waiting area clean.
6/19/2025
Michael H. VERIFIED CUSTOMER
Quick in and out today which was awesome
6/19/2025
Toribio Auto. VERIFIED CUSTOMER
Miss Mega is a person without conscience. She made me spend money and then says that they don't fix rebuilt cars. But yes, then that's true. Because I received my Honda CRV and Shira treats me like anyone else. I've been a customer for a year and I've been a dealer.
6/18/2025
Stanford D. VERIFIED CUSTOMER
Meagan is the best. Live her!
6/18/2025
Damon L. VERIFIED CUSTOMER
I told the guy I was hearing a grinding sound coming from my brakes. Well he brings me the paperwork with all this other stuff I need to have done but insisted the brakes were fine. Well the brakes aren’t fine because I’m still hearing the grinding noise and it’s a lot worse now than when I brought it in, so something is definitely going on with my brakes. Now I’m going to have to make another trip up there for a problem that should have already been taken care of.
6/18/2025
Marc D. VERIFIED CUSTOMER
You have a great team there! Pay them more!
6/18/2025
Michael M. VERIFIED CUSTOMER
Meagan has taken care of me before. She is always knowledgeable on the services I'm looking for. She explains everything in layman's terms and relates what is going on with my vehicle. She also pointed out road conditions relevant to my area and the best way to deal with them when it comes to protecting my alignment. Meagan is a valuable asset to Airport Honda. Thank you!
6/18/2025
Milburn . VERIFIED CUSTOMER
Quick and timely. Very nice and courteous employees.
6/18/2025
Dexter B. VERIFIED CUSTOMER
I don't understand why I was charged for a tire rotation when I bought brand new tires. Also the last time I was there you were supposed to rotate my tires but they never rotated them thank you very much for your time.
6/18/2025
Gloria P. VERIFIED CUSTOMER
Meagan always does her best to see that my needs are met!
6/18/2025
Nancy B. VERIFIED CUSTOMER
Service great, employees knowledgeable and friendly - but we should be told when the appointment is made that you now charge for using a credit card.
6/17/2025
Madhu C. VERIFIED CUSTOMER
megan is excellent
6/17/2025
Donna J. VERIFIED CUSTOMER
Very nice.
6/17/2025
Kim F. VERIFIED CUSTOMER
Joe L. was again, exemplary in his service, professionalism and his commitment to being the best!! We never hesitate to use Honda Airport service with Joe there. Joe and Simon are the backbone of Honda! All of the staff are excellent as well!