Car was not wash & entire not clean as I was told it would be
6/20/2025
James C. VERIFIED CUSTOMER
**** did a great job. He listened to my concerns, made sound recommendations and ensured I understood what work would be done on my car.
6/20/2025
Marc D. VERIFIED CUSTOMER
Pay your team there more money! They are great!
6/20/2025
Cathy S. VERIFIED CUSTOMER
Associate was rude! I NEVER reply to these text but I was so upset that I felt I should answer your request. When the car was dropped off the associate was asked about doing a transmission service. My husband ask if they change the filter and fluid during service. Associate said “no they only pull a screen and clean it”. I was standing by my husband when he said that. I clearly remember this because it was a lengthy conversation for us when we left. We couldn’t believe they didn’t change filter and fluid during a transmission service. We dropped the car off and told him we were going on vacation and would pick it up when we returned. We also told him our return date. During vehicle pickup he denied saying they don’t change the filter and fluid during transmission service and said we didn’t tell him we were going on vacation. I may have overlooked this, but I cannot overlook his attitude. We are in the market for a new vehicle because the transmission is bad in my current vehicle. We will not purchase or step into your dealership again nor will we purchase a Honda based on this experience. Attitude is everything with a car dealership. It can turn a customer away from a dealership as well as a make on a vehicle!
6/20/2025
Gail T. VERIFIED CUSTOMER
I am SO happy & love my Honda CRV!
The only thing that would make it better for me, would be for the dealership to be located in Sevierville!!????
6/20/2025
Susan S. VERIFIED CUSTOMER
Very professional and kind. Megan is great in service dept.
6/20/2025
Lena M. VERIFIED CUSTOMER
Joe did an excellent job taking care of getting the service done on my car that was needed.
6/20/2025
Edgar G. VERIFIED CUSTOMER
Great service. Very professional & very knowledgeable.
6/20/2025
Gene H. VERIFIED CUSTOMER
You can call me and I’ll explain what it is. ****-****-xxxx
6/20/2025
Jill G. VERIFIED CUSTOMER
**** Mays is a professional, kind and helpful gentleman who answered all my questions and provided great service.
6/20/2025
Delena K. VERIFIED CUSTOMER
This was the 2nd time I’ve tried to use a coupon and told the 1st advisor and when I got the estimate, it was wrong compared to the final estimate I got, I had already paid the $300.00 or so dollars and the discount was not applied.. What’s the point in coupons if they actually do not get put down as discussed from the beginning? I was offered to refund the whole transaction and do the payment again, but, I did not want all that reversing on my card…
The 2nd adviser that checked me out, was nice, and at least offered to do all the refunds… Anyway, other than that, experience was fine… It’s always clean… There was 3 snacks in a basket and nothing to drink but coffee and water…. Other than paying for a drink in a vending machine….I have went to the service department at 2 Knoxville Honda dealerships, they both lack in customer service and it really appears, just after the money…. My buying experience was awesome both times, service department not so much… I guess I expect too much…. I love Hondas and have bought 2 from Airport Honda, but, the drive to Alcoa Highway from over an hour away in traffic, is not a highlight for me… I just expect what was discussed to be done…
Delena
6/19/2025
Suzanne P. VERIFIED CUSTOMER
Everything was good. Meagan is exceptional.
6/19/2025
Mary H. VERIFIED CUSTOMER
You were a life savor! Thank you for the great service
6/19/2025
Pamela J. VERIFIED CUSTOMER
Polte service members. Work completed in a timely manner. Waiting area clean.
6/19/2025
Michael H. VERIFIED CUSTOMER
Quick in and out today which was awesome
6/19/2025
Toribio Auto. VERIFIED CUSTOMER
Miss Mega is a person without conscience. She made me spend money and then says that they don't fix rebuilt cars. But yes, then that's true. Because I received my Honda CRV and Shira treats me like anyone else. I've been a customer for a year and I've been a dealer.
6/18/2025
Stanford D. VERIFIED CUSTOMER
Meagan is the best. Live her!
6/18/2025
Damon L. VERIFIED CUSTOMER
I told the guy I was hearing a grinding sound coming from my brakes. Well he brings me the paperwork with all this other stuff I need to have done but insisted the brakes were fine. Well the brakes aren’t fine because I’m still hearing the grinding noise and it’s a lot worse now than when I brought it in, so something is definitely going on with my brakes. Now I’m going to have to make another trip up there for a problem that should have already been taken care of.