Your text automated system gives a different price than discussed and it is very impersonal to text when I'm literally just around the corner. I wait 2.5 hours and showed up a half hour early
I got a text to pay but it was for over a 100 when I owed 35. Was just long and annoying.
3/15/2024
Melody R. VERIFIED CUSTOMER
Never answered my question about if 90,000 mi. work needed. When they found I needed tires, that’s ALL they addressed with me. When I asked if they did the multipoint inspection, they told me it was done, but I was not told what they found or provided a copy as I usually am. I purchased my car at this dealership in 2015 and have used your service s since then, even though I live in Knoxville. This has definitely had a negative impact on how I view your business.
3/15/2024
Paul B. VERIFIED CUSTOMER
Could not get through service department by phone. Either no answer or reply to voicemail. Unavailability of a simple wheel bearing caused long delay in fixing car. How a wheel bearing can fail on a new car with only 7k miles is very strange. I dread requiring service department for repairs other than routine maintenance. Better communication would have made me much happier. Thanks/Nick Bontrop.
3/15/2024
Mary W. VERIFIED CUSTOMER
He was a great person to your company...Dylan was great with my needs and he was there for me when I had question.I think that
Honda has great employees working there..I have never had a bad experience and I been doing business with Honda for 15 years now.I have bought 4 cars and never been disappointed. THANKS FOR YOUR HELP.
3/14/2024
Janice H. VERIFIED CUSTOMER
Mary was extremely helpful and went out of her way to look up different options on finding the right tires for us to choose from. Excellent in her job!
3/14/2024
Russell W. VERIFIED CUSTOMER
Call me ****-****-xxxx
3/14/2024
Gary S. VERIFIED CUSTOMER
Mary and Hannah were very welcoming and knowledgable. We were kept informed as progress was made regarding the evaluation of a problem with our 2019 Honda Accord. We were very pleased with the whole experience. The snacks were a pleasant bonus. Thank you very much.
3/14/2024
Donna R. VERIFIED CUSTOMER
As always, we are grateful for Megan’s excellent care of our vehicles. Thank you, Meagan!
3/14/2024
Joe G. VERIFIED CUSTOMER
You really have a good group of people working there. I haven’t had one bad experience with airport Honda. Thanks.
3/13/2024
Jack S. VERIFIED CUSTOMER
Megan is very nuce and pleasant to work with.
3/13/2024
Devria M. VERIFIED CUSTOMER
Meagan was fantastic - as always! Friendly and courteous and did a great job of answering any questions I had. When I called to make the appointment she returned my call promptly. Thanks Meagan for another great experience having my car serviced.
3/13/2024
Ronald S. VERIFIED CUSTOMER
Very nice and informative about every question i i asked knows her job well hope i have her next time ????
3/13/2024
Tyler S. VERIFIED CUSTOMER
Meagan was very kind, courteous and knowledgeable.
3/13/2024
Larry M. VERIFIED CUSTOMER
Megan was an absolute professional and very helpful, she is an asset to your dealership and I will only deal with her on my carb, you’re very fortunate to have her working for you. Thanks again Megsn
3/12/2024
Michael M. VERIFIED CUSTOMER
As always y'all have done an excellent job and Mary ensured that I understood everything that was done to my car. Thank you!
3/12/2024
Kelsey H. VERIFIED CUSTOMER
Very friendly and great with her customer service.
3/12/2024
Alice T. VERIFIED CUSTOMER
You all are always great with your advice and discounts. When it’s time for me to trade my car, I’ll do it at Airport Honda
3/12/2024
Laura N. VERIFIED CUSTOMER
She was very kind through both appointments even when she had to work with my warranty company who I know are not always the easiest to work with. She went the extra mile so I could pay less which is huge.