After 13 years of satisfaction i feel taken advantage of. It is not the fault of the service advisor but Honda people working with my vehicle.
I returned the car after the problem i supposedly had and spent $1500 to be fixed only to be told the same issue was something else than what i had paid for.
And i am leary of any warranty.
I can not rely on a quote for needed work either.
Sorry but it looks like your service is no mor reliable than the shade tree mechanic.
3/1/2024
Marsha B. VERIFIED CUSTOMER
I was surprised that i needed a front and rear alignment after 22 days of ownership of a brand new vehicle , especially since it was normal driving. I am honestly abit fearful going forward about how easily it may or may not be to knock the vehicle out of proper alignment. Thanks for your help. This is my first new car and there’s a learning curve, appreciate everyone’s kindness.
3/1/2024
Herbert W. VERIFIED CUSTOMER
Hannah was very polite and professional. But there was a young man and I didn’t get his name but he was extra polite. Very mannerly. He had curly hair and was moving cars. Since it was lunch time and the cashier was gone, he checked me out and then walked me to my car. I might add that while I waited I went to parts to buy a bulb for my car. That time the cashier was there. She was another very competent young woman. I must say those three people made this a good experience. Give all three a pat on the back.
3/1/2024
Michael C. VERIFIED CUSTOMER
Great customer care. On time and very professional. I do wish your dealership was easier to get into and out of off Alcoa Hwy. Very dangerous especially during rush hour. WOW!
2/29/2024
Colleen V. VERIFIED CUSTOMER
Both quick and easy. Meagan was great to work with.
2/29/2024
Danny L. VERIFIED CUSTOMER
Good service, good turn around time, always friendly…
2/29/2024
Julie H. VERIFIED CUSTOMER
Meagan is great!! Always on top of everything. Keeps me aware of everything going on with my vehicle. She is the best!!!
2/29/2024
Alexis D. VERIFIED CUSTOMER
She was very sweet. She made sure everything was working and all service messages on my car were checked and reset before I drove off. Fast service, Thank you.
2/29/2024
Shirley S. VERIFIED CUSTOMER
Joe was very helpful very informative. Very professional
2/29/2024
Doug Justus. VERIFIED CUSTOMER
Meagan always does a great job!
2/29/2024
Kristen O. VERIFIED CUSTOMER
Everyone was very nice and helpful. Super easy dropoff and pickup. Quick and easy communication throughout even though I didn't wait on site.
2/29/2024
Jay Y. VERIFIED CUSTOMER
Meagan is always fantastic!
2/29/2024
Wes M. VERIFIED CUSTOMER
Disappointed that the tech could not hear the humming noise. I am in my vehicle this morning and can clearly hear it.
2/29/2024
Harold M. VERIFIED CUSTOMER
Meagan was awesome in every way!
2/29/2024
Pamela A. VERIFIED CUSTOMER
Mary was so helpful!
2/28/2024
Martha C. VERIFIED CUSTOMER
Very good people.very nice ????
2/28/2024
Arthur S. VERIFIED CUSTOMER
She was helpful and courteous and friendly.
2/28/2024
Marilynn P. VERIFIED CUSTOMER
She is always friendly and goes an extra mile to assist in getting the job done correctly
2/28/2024
Joseph M. VERIFIED CUSTOMER
Hannah helped me in a professional and patient manner. She presents herself as a role model for the staff.
2/28/2024
Dave R. VERIFIED CUSTOMER
I was quoted 1 1/2 hours for an oil change. That is ridiculous.
I only spoke with Mary when my truck was done, someone else handled the intake