**** was thorough and helpful throughout the entire process as always even though I made it more complicated than it needed to be.
9/27/2024
William F. VERIFIED CUSTOMER
It seems like 2.5 hours for an oil change and inspection is an unusual amount of time; including tire rotation and wheel balance.
This is not the first time for a 2.5 hour service appointment.
Perhaps, your staff will find a way to expedite future work.
9/27/2024
Timothy S. VERIFIED CUSTOMER
Mike was great and very communicative.
9/27/2024
Louva K. VERIFIED CUSTOMER
Hallie was very helpful& kind .appreciated very much thank you
9/27/2024
Yasmine S. VERIFIED CUSTOMER
**** was great to work with.
9/27/2024
Piero C. VERIFIED CUSTOMER
Excellent service that’s prompt and friendly. Best service in town. I wouldn’t bring my truck anywhere else. When the time comes to buy a new truck, it will be at Findlay.
9/26/2024
Linda W. VERIFIED CUSTOMER
All personnel were very kind!
9/26/2024
Phillip B. VERIFIED CUSTOMER
Kind professional
9/26/2024
Marie H. VERIFIED CUSTOMER
Always great service!
9/26/2024
Dave C. VERIFIED CUSTOMER
The car wash was almost pointless and pulled the trim piece over the passenger doors out of its channel.
**** was good though.
9/26/2024
James T. VERIFIED CUSTOMER
I question the fact that, the right rear tire has no balancing weight on it after I paid for balancing and alignment on top of a service plan I purchased from Toyota. I am questioning that my service invoice states, Reset Maintenance Required Light, when that light never came on, which I indicated to the service advisor.
9/25/2024
**** S. VERIFIED CUSTOMER
Very friendly and a pleasure to work with
9/25/2024
Dina H. VERIFIED CUSTOMER
Great customer service ????
9/25/2024
Paige Z. VERIFIED CUSTOMER
**** and Randy were awesome as usual!
9/25/2024
Rose D. VERIFIED CUSTOMER
Thank you very much! James P. Was an understanding person, happy with the customer service that he provided. No complications!
Thank you!
9/25/2024
Edison S. VERIFIED CUSTOMER
Awesome service every time.
9/25/2024
Janis M. VERIFIED CUSTOMER
THANK YOU, Findlay Toyota!
9/25/2024
Talissa B. VERIFIED CUSTOMER
The service was great, the person I spoke with, Micheal, helped me through my process and was very kind. However, I came in for an inspection as I have an older car that has many issues I needed diagnosed. My ac was working perfectly before this appointment, it was not the problem with my vehicle. I drove to my appointment with my ac on and it was working great. I have had previous inspections from Toyota in Durango, CO recently within the past year that show my ac was never a concern. Directly after my appointment my ac started making a strange and very annoying noise when turned on, that was not happening mere hours before the appointment. I would like this issue to be resolved as I came to Toyota believing it to be trustworthy to diagnose my vehicle, not to create a new issue with my vehicle. Although the customer service was great, the care put into my car was not. I am very upset about this issue.