Service was excellent and they were done sooner than I was told, which was awesome
9/29/2024
Udaya W. VERIFIED CUSTOMER
I've written to the general manager about it.
9/29/2024
Patricia S. VERIFIED CUSTOMER
Findley Toyota was able to get me in on short notice wen I heard a concerning noise just before I was to drive out of state, and then were able to finish the repair in time for me to pick up my grandson from school that day. James was so helpful in keeping me informed and making sure I was taken care of and got finished before I needed to get to my grandson's school.
9/29/2024
Ryan B. VERIFIED CUSTOMER
Findley Friendly
9/29/2024
Kathryn N. VERIFIED CUSTOMER
Halle has w Ellen’s customer service and my service was quick!!
9/29/2024
John R. VERIFIED CUSTOMER
Great customer service. So nice to all of the people
9/29/2024
James V. VERIFIED CUSTOMER
We made an appointment a few weeks ago to come in for a recall repair and at the time my husband had a tire sensor that was broken after getting new tires at another facility. They had to order the part, so Toyota told him to come back and that he didn’t need to make an appointment. He was there this morning before the shop service department opened and he did not get out of there until almost 3 PM in the afternoon. Had he been able to make an appointment? It might have been different. It was a simple repair but he had to wait there all day with no idea how long it would take.
9/29/2024
Jan H. VERIFIED CUSTOMER
Hallie was great and helpful with my visit today.
9/29/2024
Lisa M. VERIFIED CUSTOMER
James was very accommodating and patient with me. I had a few additional requests after our initial conversation. He smiled and was courteous. I appreciated that he gave me options for further maintenance needs.
9/28/2024
Christina F. VERIFIED CUSTOMER
I made an appointment with Zach for my maintenance as he is the tech I have established serving with. When I arrived this new person handled my servicing? I like to keep my car with the same person as we know my vehicle as well as each other. No issues with the new guy, just not the person with whom I made the appointment. Then today I get a note from yet another person saying my record indicates I may need to schedule servicing. I think I may be switching back to big two for future toyota dealings with one person I used on my previously owned toyota vehicle.
9/28/2024
Deborah L. VERIFIED CUSTOMER
Excellent attitude
9/28/2024
Cynthia P. VERIFIED CUSTOMER
Everything was very professional and done in a timely manner!
9/28/2024
Mabel S. VERIFIED CUSTOMER
????????
9/28/2024
Rosebelle N. VERIFIED CUSTOMER
Thanks
9/28/2024
Ellouise S. VERIFIED CUSTOMER
Good job. I’m still having trouble with my brakes I thought it was the mud / sand that was the problem but it’s making noise can I bring it in on Friday again? I thought you said they would check it? You didn’t mention anything so I thought everything was fine. Could Findlay help me with that? Your message to your customer didn’t work for me I kept putting my phone number in it didn’t work. Its hard getting in touch with customer service too they put you on hold too long
9/28/2024
Larry R. VERIFIED CUSTOMER
Thanks
9/28/2024
Denis R. VERIFIED CUSTOMER
Great customer service, great mechanical service, but just too expensive.
9/27/2024
Rose R. VERIFIED CUSTOMER
**** was great. Professional & took time w/me—am a senior &
appreciated it.
9/27/2024
Jonathan C. VERIFIED CUSTOMER
First off Zachary Butler was amazing. Very professional, and prompt.
I came to the dealership twice because my car said maintenance was required. I thought I needed an oil change. I was told that I didn’t need an oil change and that the light was because my car thought it needed scheduled maintenance that has ahead been done when my car was gold certified. I came in again when the first tech told me to and was given a similar explanation. Now I’m told that there was a heater valve that needed to be replaced.
I also feel like it could have been communicated at some point during the sales experience that getting an appointment takes an average of two weeks, and that the techs won’t give the time of day without one.