I always get great service when I bring my vehicle in. **** did a great job, keeping me updated through the entire process.
10/9/2024
Sandra S. VERIFIED CUSTOMER
James was very helpful, professional and timely. Thank you James.
10/9/2024
Shirley H. VERIFIED CUSTOMER
Excellent service.
10/9/2024
Jimmy J. VERIFIED CUSTOMER
I’m from El Paso, Texas and I came in during a family vacation to fix an issue with a check engine light which got resolved. I asked my advisor to check in an ongoing issue with my rear a/c where it doesn’t turn on and I have to physically hit the panel where the blower fan is. I expressed this to the advisor and they called me back saying it needed to be charged?! So I asked if Freon makes the blower fan work? Doesn’t make sense, to correctly diagnose the issue, you would have to remove the passenger rear panel in the vehicle to inspect the a/c blower fan and module. So I spent an extra $170 on diagnostic in which was never done properly. Definitely a stealership.”
10/9/2024
Ian H. VERIFIED CUSTOMER
Tire balance seemed better after service and I’m glad they had time to wash the vehicle
10/8/2024
Thurman T. VERIFIED CUSTOMER
Great service. Thank you.
10/8/2024
Bill S. VERIFIED CUSTOMER
Hallie was excellant. Her communication was outstanding
10/8/2024
Linda S. VERIFIED CUSTOMER
This was my first service visit on my Rav 4. Jimmy was amazing and I liked having the paperwork texted to me in advance. Thank you!
10/8/2024
Victoria C. VERIFIED CUSTOMER
The communication was next to nonexistent until I filed a complaint with Toyota consumer affairs.
10/8/2024
Candy D. VERIFIED CUSTOMER
My appointment was quick, easy, and perfect. Michael kept me informed, and the process ran like clockwork. Thank you
10/8/2024
Chrissanne A. VERIFIED CUSTOMER
This is the second time I have worked with Mike. Best customer service, very friendly, explained everything and answered all my questions. Best service ever!!!
10/8/2024
Sandra P. VERIFIED CUSTOMER
Thank you for quick work without an appointment.
10/8/2024
Ben F. VERIFIED CUSTOMER
Hallie was amazing, friendly and very informative. She answered all my questions and was a pleasure to interact with!
10/8/2024
Garland N. VERIFIED CUSTOMER
Working with Celia was not the pleasant experience one hopes to have after an hour long drive to the service center and $800 in service. Maybe she has had a lot of customers who want to argue or fight but the vibe was very confrontational and defensive. Maybe she just had an off day. Definitely not a “customer service” experience that leads to a desire to return.
10/6/2024
Kristina N. VERIFIED CUSTOMER
Hallie was awesome.
10/6/2024
Garland Navajo. VERIFIED CUSTOMER
**** was very polite
10/6/2024
Linda D. VERIFIED CUSTOMER
Thank you
10/6/2024
Deanna D. VERIFIED CUSTOMER
As always, great service, great customer service and the time estimate I was given was pretty spot on!