I went to drop off my vehicle for a next day appointment but Zack said they were able to take care of the issue that same day! That was a relief and got done in a timely manner! Awesome job to Zack and team!
9/10/2024
Glenn D. VERIFIED CUSTOMER
Zach was great in getting us through a difficult situation as we traveled from CO to our home in Palm Desert. We’re grateful for his efforts to get us back on the road! Thanks to all who assisted in helping us.
9/9/2024
Darlene L. VERIFIED CUSTOMER
2 & 1/2 hours after the service rep. explained that I would need to leave my vehicle, I received a text msg from Celia Lopez stating that my vehicle had been service & was ready for pick up, which was not correct information. Next, I waited an hour for the courtesy transport driver to arrive. And when she did arrive, she skipped over my name & called the person that signed up after I did., then didn’t even bother apologizing after I notified her of this oversight. And finally, although I had an appt for service, I felt ignored while other customers after me, were acknowledged & checked in & I was told I had to wait. This makes me wonder if your staff is racist or just provide poor service.
9/9/2024
Gary W. VERIFIED CUSTOMER
When we picked up our car there was a big smear on the windshield I had to use a razor blade to clean it off. Someone there had to have noticed this and just let it go. It was not there wen we dropped it off. It was some kind of wax Very bad service.
9/8/2024
Daisy M. VERIFIED CUSTOMER
I always trust the service department. They always do an excellent job.
9/8/2024
Heath F. VERIFIED CUSTOMER
Thanks for the updates and keeping me informed on status of services.
9/8/2024
Donna J. VERIFIED CUSTOMER
Okay. Great.
9/8/2024
Steve H. VERIFIED CUSTOMER
Well done! Thank you!
9/8/2024
Marla S. VERIFIED CUSTOMER
I've been happy with the service but this time when I got in my car there were dark smudges on my car seat. I thought maybe it was just water since the car was just washed, but when I got home it was still there and I had to scrub the seat with soap. A former dealer that serviced my car used to put protective sheets on the floor and seat.
9/8/2024
Rich R. VERIFIED CUSTOMER
Celia has been very attentive and helpful the 2 times I have recently brought my car in for service. She is courteous & efficient and very nice to work with.
9/8/2024
Richard D. VERIFIED CUSTOMER
I truly appreciated the great service that I received!
9/7/2024
Richard S. VERIFIED CUSTOMER
Great!
9/7/2024
Vernon W. VERIFIED CUSTOMER
Keep up the Great work! A GreatDealership!!
9/7/2024
Ronalia D. VERIFIED CUSTOMER
Thank you Zachery for your professionalism and friendly service. It’s appreciated. I value the communication on the status of the vehicle being serviced.
9/7/2024
Terry S. VERIFIED CUSTOMER
Very pleased with my service today. Hallie did a wonderful job keeping me informed about my car.
9/7/2024
Alexandria S. VERIFIED CUSTOMER
Hallie was amazing. She was professional, kind, and reassuring given my last experience. She kept me informed and was overall fabulous. I will only be seeing her as my service advisor from now on!
9/7/2024
Sabrina J. VERIFIED CUSTOMER
My service gal was super awesome. I loved her. She saved me some money with the 5 oil change package. Bless her heart.
I am disappointed it took 2 hrs for an oil change. That's the only complaint I ever have. Just the long time. I should have had the shuttle take me to Harkins since I can't walk that far. Next time.
9/7/2024
Laura O. VERIFIED CUSTOMER
Fast polite professional thank you!
9/7/2024
Mike P. VERIFIED CUSTOMER
Hallie was great! I had to have the car towed in, Hallie walked me through the process and got me checked in. She explained the process for the morning and let me know when the work was done. It was a smooth and well communicated process.
9/7/2024
Leslie H. VERIFIED CUSTOMER
James explained the Toyota recommended services my Prius C needed and why. It helped me understand the importance of the services