**** was fine. It was aggravating that I made appointment for recall as well as maintenance. The recall parts were not available.
Also car was dryer not working well. Spots all over car. This hasn’t happened before.
9/14/2024
Maureen P. VERIFIED CUSTOMER
The man who helped me isn't the issue. The issues are 1) I needed a ride home but waiting over an hour and a half the manager drove me home, which I'm grateful, 2) I told the woman who took my information like vin number. I told her that I had an oil change at jiffy lube a couple months ago and they didn't turn off the maintenance light. So while driving it home I saw that the maintenance light was still on. My impression is that she's lazy. WHY wasn't the light turned off?!? So had to waste even more time by coming back to finish the job. I gave you a poor rating online. My Findlay experience was terrible.
9/14/2024
John B. VERIFIED CUSTOMER
Repair done promptly. Good communication with parts person. Happy with the experience. AND, Thanks for the wash. Nice touch. Hallie is the best.
9/14/2024
Henry K. VERIFIED CUSTOMER
Zack Butler was very helpful in reminding me in renewing my service contract. I felt very good about service experience.
9/14/2024
Janet H. VERIFIED CUSTOMER
Jimmy was great! Service exceptional
9/14/2024
Tevin T. VERIFIED CUSTOMER
Awesome customer service across the board. Hallie was helpful and attentive to my questions and concerns. I have been satisfied with service and quality of work at Findlay Toyota Flagstaff so far.
9/14/2024
Martha D. VERIFIED CUSTOMER
She was knowledgeable and really made sure to troubleshoot and relay that information to me in a timely and kind way.
9/14/2024
Joe Y. VERIFIED CUSTOMER
Hallie was a wonderful advisor, top-notch customer service. Thanks for your services.
9/14/2024
Alice T. VERIFIED CUSTOMER
My service rep, James, was very polite and courteous.
9/14/2024
John N. VERIFIED CUSTOMER
It seems like you’ve shifted toward more texts and less human contact in your workflow. This limits my ability to get questions answered and seems very impersonal. When someone sitting 50 feet away can’t just walk over and tell me my car is ready instead of texting me the good news, it tells me you don’t value me as a customer. This is not intended as derogatory to James, btw.
9/13/2024
Mike S. VERIFIED CUSTOMER
I appreciated working with Zachary. He did a good job.
9/13/2024
Stephen A. VERIFIED CUSTOMER
James always does a spectacular job
9/13/2024
Loren B. VERIFIED CUSTOMER
Great job!
9/13/2024
Heriverto M. VERIFIED CUSTOMER
Excellent customer service.
9/13/2024
Jilleen A. VERIFIED CUSTOMER
James was friendly and gave frequent updates. I appreciated the attentive service.
9/13/2024
Bree B. VERIFIED CUSTOMER
James was very communicative and knowledgeable. The service department finished with my vehicle about an hour ahead of schedule.
9/13/2024
John P. VERIFIED CUSTOMER
Hell yes
9/13/2024
Emma M. VERIFIED CUSTOMER
Seems like they did good work. We appreciate it! Mike is great at communicating with customers.