I came in for an oil change and was advised that a Blue Service was due. In my final invoice, no where is there a description that an oil change was performed. I have a warranty outside of Toyota and they require proof of regular oil changes. Therefore, I need documentation that an oil change was performed on January 24, 2025.
Also, I recommend that your Green, Yellow and Blue Service benefits are available on your website.
1/25/2025
Nestor C. VERIFIED CUSTOMER
Just in the last two regular services, we ha spent over $2000.00. But you refused to repair a high beam that was quoted for $75.00 while you argue with the original dealer that made the mistake, forcing us to take the truck back and at the same time we have to keep driving under this conditions. From a business standpoint doesn’t make any sense to me and makes me question my relationship with your business.
1/25/2025
Kathy B. VERIFIED CUSTOMER
James was very efficient, polite and considerate. Got me in and out.
1/25/2025
Vanessa C. VERIFIED CUSTOMER
Excellent job from beginning to end. Excellent customer service from Jimmy!
1/25/2025
Ruby N. VERIFIED CUSTOMER
Celia is the best.
1/25/2025
Louva K. VERIFIED CUSTOMER
My tire was aired guickly...and got my truck right away
1/25/2025
Vincent P. VERIFIED CUSTOMER
Celia was great! Super friendly and quick to help me out with my cars service.
1/25/2025
Sylvia B. VERIFIED CUSTOMER
I love my car!! Toyota has been the best
1/25/2025
David T. VERIFIED CUSTOMER
Fast courteous and efficient.
1/24/2025
Gerald T. VERIFIED CUSTOMER
Friendly, helpful, and professional! Great service writer!
1/24/2025
Rodrigo R. VERIFIED CUSTOMER
Thank you!
1/24/2025
Glenn D. VERIFIED CUSTOMER
Randy Waites is an excellent employee. My 4Runner was slightly damaged when I brought it in for service. I was very upset with the damage. Probably a little too much. Please tell Randy I apologize for overreacting. Randy was very professional and handled the situation to my satisfaction. I will definitely continue to use Findlay Toyota for my service needs. Thank you, Glenn D
1/23/2025
Greg A. VERIFIED CUSTOMER
I was not notified when my Rav4 was ready to pickup
1/23/2025
Matt L. VERIFIED CUSTOMER
Awesome
1/23/2025
Mimi C. VERIFIED CUSTOMER
I was quoted for 8.75 hours of work, but they only did 5. I was charged for the 8.75 quoted, not the actual time it took. I didn’t realize until I left, but they should have changed it for me reflecting honest business practices. Now I have to figure out how to get a refund and complain that I don’t want to do or spend my time on because it makes everyone feel crappy. Honesty, the guys talking while I was checking out were sort of disrespectful too. Hallie was nice and I don’t know whose in charge of the prices, but there wasn’t anything wrong with my car when I brought it in for an oil change a few weeks ago, and even after they said they fixed it today it still isn’t running smooth.
1/23/2025
Louis S. VERIFIED CUSTOMER
Hallie Hepler is the best person I've worked with at Findlay. By far.