I appreciate Mr Serio accepting my decision to take my vehicle to a GMC dealer to service the "Reduced Engine Power" issue and the tire issue. He was courteous.
3/13/2025
Arthur S. VERIFIED CUSTOMER
Very friendly and prompt service! We appreciated how he also took care of a recall issue even though we only went in for an oil change.
Very happy customers!
3/13/2025
Jamial T. VERIFIED CUSTOMER
Great service
3/13/2025
Alycia H. VERIFIED CUSTOMER
Hallie was super sweet and helpful! Loved her service and awesome
Makeup!
3/13/2025
Jesse R. VERIFIED CUSTOMER
Overall I was ok with my experience. Most important all employees were professional and courteous. When I asked to schedule my car and when completing intake I stated to rep that I had been told by someone else that my serpentine belt needed replacement. I commented that I didn’t know it required replacement but was certain that they (service personnel) would tell me.
Since the only call I received was to tell me it was ready. I trusted that it indeed needed replacement. When I got home and read that it was replaced at “guest request” cause “I’m not sure”. My past experience with your shop has been that I would get a call that replacement was not needed. It’s difficult to think that I spent this amount of money if the belt did not need replacement. Again while disappointed with this issue I accept that we all make mistakes and that I do appreciate the general services I I have received in the past.
3/13/2025
May G. VERIFIED CUSTOMER
She was helpful and even parked my vehicle while I finished my work. This is going the extra mile for a customer
MGB
3/12/2025
Michael C. VERIFIED CUSTOMER
Excellent service and great service advisor. Thanks for taking care of me!
3/12/2025
Kate B. VERIFIED CUSTOMER
A very friendly team of service, with good communication on what needs done and in a timely manner
3/12/2025
Tevin T. VERIFIED CUSTOMER
Service assistant that helped me was not approachable and supportive. Maybe it was due to not having an appointment for oil change. He was vague in the time it would take for the oil change. As a customer I would like to see more of a friendlier interaction and helpful attitude from him. Even if the service department was backed up. It would help your customers a lot if he was willing to answer questions with a smile and not rush your customers out quickly. For example sign here and your done see ya! Just a heads up. Other than that your establishment is always a pleasure to visit! Thank you!
3/12/2025
Susan H. VERIFIED CUSTOMER
As usual, I had great service at Findlay. John, my service rep was attentive, kept me informed and monitored my car through needed work to get it back to me clean and ready to go.
3/12/2025
Dona E. VERIFIED CUSTOMER
Michael was friendly & helpful. The time he told the service would be completed was spot on.
3/12/2025
Eva L. VERIFIED CUSTOMER
Micheal did a great job ensuring that all concerns with my vehicle were addressed and completed. He seemed genuinely interested in making sure there were no problems and test drove the car himself to check it out. I really appreciate his attention. Thank you!
3/12/2025
Linda R. VERIFIED CUSTOMER
Always excellent service. I have been a customer for many years and wouldn’t even consider going anywhere else.
3/12/2025
Brandon K. VERIFIED CUSTOMER
Excellent service, and it was done quickly.
3/12/2025
Randy D. VERIFIED CUSTOMER
Excellent communication, work completed at the time estimated.
3/12/2025
Amy S. VERIFIED CUSTOMER
It took way longer than it should have
3/11/2025
Tyson W. VERIFIED CUSTOMER
None
3/11/2025
Marlita H. VERIFIED CUSTOMER
I received the completed service in about 1 hour. Usually it takes 2 crore hoursj