Your guys have excellent service really appreciate it ????
1/16/2025
Robyn M. VERIFIED CUSTOMER
I had asked the service advisor upon check-in that I was concerned with one of the tires on my vehicle. I mentioned that the tire may have a small leak and for it to be checked. I was assured it would be taken care of. After check out, paying over $200, and leaving, I noticed the same tire still had low air pressure was still the same! I called the service dept to get confirmation that the tire was checked. Though the receipt indicated the service was done, I had no proof that the technicians in fact actually checked my tires. I had to drive back to the service department to have a staff member put air in my tires so that the tire air pressure was reading the same as the other three tires. Talk about a huge inconvenience especially for the amount of money I paid. I can only hope the technicians did not get lazy and falsely indicated they completed a customer’s request. To this day, my tire is still not fixed and I have to go elsewhere to have it further looked at. I feel I didn’t get my moneys worth.
1/15/2025
Bradley M. VERIFIED CUSTOMER
Easy as pie!
1/15/2025
Tom K. VERIFIED CUSTOMER
Things went very well.
1/15/2025
Juanita H. VERIFIED CUSTOMER
The staff was friendly and the service was timely.
1/15/2025
Carrie B. VERIFIED CUSTOMER
My service advisor was fine. She was good. Got me in and out and tried to sell me nothing. But the dealership keeps calling me asking if I want to sell. I do not want to sell. I request the dealership quit calling me. Again, this had nothing to do with the service advisor or any of the people doing the oil change yesterday.
1/15/2025
Susan B. VERIFIED CUSTOMER
Recommendations to improve my falling gas mileage were given for me to implement on my own, before proceeding with more expensive diagnostic testing. I appreciated that very much, and I think it is working.
1/15/2025
ALESHA K. VERIFIED CUSTOMER
She was wonderful!
1/15/2025
Randell W. VERIFIED CUSTOMER
Jimmy P is the Italian Mob Boss!!! Awesome!! Yoyoyo he da man! Untouchable like da Godfather of service. Al Capone of of the west he is the best!
1/15/2025
Jared G. VERIFIED CUSTOMER
Hallie always does an excellent job , also has great communication skills .
1/15/2025
Richard C. VERIFIED CUSTOMER
James was outstanding. Very professional.
1/14/2025
Colleen S. VERIFIED CUSTOMER
I trust Findlay Flagstaff with my vehicle needs which is why I drive 3 hours for service. It might seem absurd but I do not trust Gallup or Farmington (bad experience). Thank you Findlay!
1/14/2025
Jon H. VERIFIED CUSTOMER
Great team! jimmy was awesome!
1/14/2025
Judy E. VERIFIED CUSTOMER
He described the expected services and everything was completed in a timely manner. Very courteous checking in folks and staff overall ! I’ll be back for sure.
1/14/2025
Barbra B. VERIFIED CUSTOMER
Jimmy helped us to make a decision on what to do for our car. I feel that we made the correct choice with Jimmie's help. He let us know what happened during the service and when it was done.
1/14/2025
Tessa C. VERIFIED CUSTOMER
I told him I didn’t want any suggestions or extra upgrades or recommendations and instead of pushing me to get something extra he said he understood. Sometimes your associates are pushy and make me feel like it’s a decision that has to be made quickly or else the car will fall apart so I just appreciate him taking no for an answer and moving on politely.
1/14/2025
David J. VERIFIED CUSTOMER
For future appointments please assign JP to me. He was very helpful.
1/14/2025
Michelle B. VERIFIED CUSTOMER
For being a loyal customer for all these years, I’m constantly getting taken advantage of. For a simple service, price is ridiculous. I’m so frustrated with Toyota has a whole, I will not be back!