2 and a half hour wait for a tire rotation and I get that they have to drive the truck into the shop but they didn't have to adjust every aspect of my seat. Aside from that great service
2/5/2026
Sarah F. VERIFIED CUSTOMER
10/10, he was super kind and helpful, I had dozed off briefly in the lounge area (it’s been a week lol) and he was super gentle about waking me up to let me know that my car was ready to go, and showed me where it was parked. As a woman, it can be intimidating being at a dealership and having any kind of vehicular maintenance done, but I felt 100% at ease the entire time, even though it was just a routine oil change. He was wonderful ????
2/4/2026
Susan F. VERIFIED CUSTOMER
Everyone always treats me with special kindness whenever I bring my car in for service. As a woman who has had to take over maintenance of a vehicle in the past year I really appreciate it. Thank you
2/3/2026
Marsha D. VERIFIED CUSTOMER
Polite, efficient and professional. Thank you Chris!
2/3/2026
Mani K. VERIFIED CUSTOMER
So happy with the service. Definitely recommend Micheal.
2/3/2026
Richard M. VERIFIED CUSTOMER
Great job really appreciate the friendly people and great service.
2/3/2026
Penelope L. VERIFIED CUSTOMER
As always, great service
2/3/2026
Brett B. VERIFIED CUSTOMER
Thanks
2/1/2026
Joann N. VERIFIED CUSTOMER
Very pleased!
2/1/2026
Robert B. VERIFIED CUSTOMER
Larry is always so helpful and professional. Appreciate him and his team at Roberts.
1/30/2026
W W. VERIFIED CUSTOMER
Roberts Toyota is the only place to buy and service your Toyota!
1/30/2026
Roshan S. VERIFIED CUSTOMER
They are awesome
1/28/2026
Gene L. VERIFIED CUSTOMER
I’m learning about how things are carried out in TN.
- I guess I should have asked what the insulation fee would be for the dash cams, but since it was a brand new item that could be answered by what your hourly rates would be with a guess at time required.
- I did not look at my billing closely (with respect to my address). I’m learning that if I give my change of address to one area of Robert’s Toyota, that info is not connected to the separate billing systems.
- I will be in this morning due to a problem with my LTA not functioning properly on the way home and requesting I come.
- All in all, I am very pleased with my interface with Robert’s Toyota.
1/24/2026
Michael R. VERIFIED CUSTOMER
I’ve taken car in & this is 3rd time to fix extreme screech of brakes
Tech says they can’t reproduce screech or find anything wrong. Happens when backing out of drive downhill. Wakes neighbors up. Sounds very loud like old dump truck with failing brakes.
Jan Raburn
1/24/2026
Charles S. VERIFIED CUSTOMER
Very impressed with the Service Department.
1/23/2026
Barry W. VERIFIED CUSTOMER
Great service in a timely fashion.
1/23/2026
James A. VERIFIED CUSTOMER
Don't appreciate service recommendations that are not needed. Felt like they were trying to take advantage of me for the second time. Larry Fee didn't understand Svc contract and tried to add additional services. May NOT be back! This is the second time having trouble.
1/22/2026
Armistead B. VERIFIED CUSTOMER
Additional proposed service will be done later when we have more time.