Evans Toyota Auto Repair Service

I only worked with Kay through texts but she always responded promptly. In the service area, the guy on the end, he had a couple of piercings, I don't know his name. He was very friendly and professional! He answered all my questions, I had multiple questions. He checked to make sure a shuttle driver was available, just very helpful! The shuttle driver was professional too. He was readily available to pick me up to take me back to Evans too. I know he was busy!!

I took my car in for a simple oil change and tire rotation. After waiting over an hour, I’m told that the threads on the drain plug came right out when they pulled it out. They should have come talked to me the second they weren’t able to get the plug out instead of over torquing it, but I trust Evans Toyota so I let it slide. I went to pick up my car this evening, which has now been in the shop over twenty four hours. I picked up the keys, set up a payment plan, and was ready to drive it out. Upon starting the car, it’s not only flashing up error messages on the dashboard, but I can’t drive it at all. Now it has to stay another day. On top of that, there are no rentals available, and the only two employees working the desk, while as understanding as possible, could only say it would be looked at tomorrow. I have to take this car on a ten hour drive this Saturday. I am not happy about a surprise car fix that is your own fault, and I’m not happy that I’m not able to go to work tomorrow because somebody didn’t do the safety checks before writing off on everything. My parents have bought three cars from and had them serviced at Evans Toyota, and that is where I bought my car and have had it serviced. I need to know what will be done to make this right.

The service itself isn’t at issue nor is any interaction with Natalee a reason for my dissatisfaction. All of that was fine. The issue is the amount of time it took for completion of the services. I was quoted a wait of 1.5 hours but the actual time was 2.5. Had I known from the beginning that it would be that long, I would have chosen to spend the time elsewhere rather than waiting in the service area.

Ryan was friendly and helpful!

Will do. Thank you for continuing to provide excellent service.

Yesterday was a joke. Brought it in for oil change and tire rotation. Was told of a recall needed information screen up date. Was told could be up to 2 hours 3 hours latter Was sent home no oil change or tire rotation. Did meet a nice young salesman said he only been there 3 weeks ask me could do anything for me. Tonight had a great service writer.

Thank you for the attention to detail and the additional help and assistance that my situation required.

Kay is thorough, helpful, professional, and knowledgeable and does her best to try to save me money by checking to see if my warranty will cover repairs or not. She’s awesome!

Unprofessional, bad attitude, bad customer service. Aggressive trying to sell addional services that we did not want. Treated you like you did not understand car service. Extreamly long wait time (2.45 hours) with no apology given.

Excellent service

I’ve said it once and I’ll say it again… The Service and support I get from Evans Toyota from John Geigerand the entire team, allows my fleet to run seamlessly….. and that is priceless!

I asked them to check the battery and all related systems as the car would die after minimal usage. They charged the battery and said everything was fine. I asked them to double check the other systems as we had a road trip this morning. They claimed they did. The car is now dead this morning and we're screwed. Thanks for nothing

I do not plan on getting rid of my 2009 Venza. I 've had it since December 2008

Took two and half hours for a simple oil change

Great service and excellent staff

Called Evans ans was told my oil change was due. Set appointment for oik change and cabin filter xhange. Got to seervive chexk in and was told by a young female agent that my oil change was Not. due yet for another couple thousand miles and that the van's Lt rear camber was off. I attempted to tell the svc agwnt that I had called Evans 2 days previous, and thr phone agent told me the oil change was due. I tried to tell the agent that the windshield sticke4 Evans had put on at the last oil change listed mileage that did not jive with either what the phone agent said, or what she was telling me. After the initial attwmpt to reconcile juat where and how the Evans agents and ecords disagreement came to be, I was told flatly again by the agent, that my oil change was not due. I was not satisfied w/ her response, and felt I should try again. Upon trying to find ground truth again... the Agent"s demeanor hardened, and she prefacee her response by saying in an obviously perturbed state... " What I'm trying to tell you is.... " and then gave her response in the same obviously annoyed state. Seeing that I was her first customer @ 0801 on a brand new day... and as I was calm and proffesional, I was non-plused by the tone ane content of her 2nd response. I then made one more attempt to try to reach somw level of the agent understanding me, and ultimately Had to abandon that... and ok work to be done on the Lt rear camber iaaue, the oil change; and the cabin filter. I was told the work would take 1.5 hr. I informed that doing the non-scheduled Lt rear camber work was unaticipated....I already had an agressive schedule that day... and that I'd hold them to that ETIC. After the 1.5 hr had elapased, I went to check on the van's work status; and saw it sitting outside the shop, some 1hr and 40 min after check in, and no one had called to tell me ! I approached the agent to enquire about paying and getting my keys.She told me they were checking on parts availbility. I asked whether these were rear end alignment parts... and while still clacking computer keyw, she informed that the van had 2 bulbs out. I was very much suprised at ths point, that there was no sense of urgency to get me on my way with th3 van

Natalee did an excellent job of explaining everything to me and keeping me informed. She is very personable and made me feel valued as a customer. She deserves a five star.

Very pleased with the service

Took three hours for an oil change, after paying not a word was said to me. Will not be returning.

Good job