Multiple customers were at the dealership for hours yesterday. 6 hours for an oil change is nuts. If we had not prepaid, you would never hear from me or my family again.
6/18/2026
Anthony R. VERIFIED CUSTOMER
Very professional, courteous and knowledgeable. Kay kept me informed of the service progress. Appreciated working with Kay.
6/18/2026
John B. VERIFIED CUSTOMER
Two and a half hours to fix one tire
6/18/2026
Andrea B. VERIFIED CUSTOMER
Kay was very professional and accommodating to my work schedule while out of town. The Service team has always been great over the ma y years I’ve brought my vehicles to Evan’s Toyota
6/18/2026
Madison M. VERIFIED CUSTOMER
I came for an oil change and it took over two hours. That seems like a long time for an oil change.
6/17/2026
Liana L. VERIFIED CUSTOMER
Thank you
6/17/2026
Gary A. VERIFIED CUSTOMER
Wouldn't clean my air filter. The price surprised me.
6/17/2026
Daniel G. VERIFIED CUSTOMER
The dealership looks amazing. Are you people are great people keep on rocking
6/17/2026
Matthew M. VERIFIED CUSTOMER
**** abysmal. Assuming this new battery works, that you refused to replace and was under warranty, I'm filing complaints with the BBB and the state.
6/17/2026
Randy C. VERIFIED CUSTOMER
We had to come back today because the engine leaked oil after our oil change last week.
6/17/2026
Charles T. VERIFIED CUSTOMER
Very poor service
6/16/2026
Michelle S. VERIFIED CUSTOMER
The service rep worked to find my service plan. Maybe because I was from out of state, it took a little extra searching, but he persevered and I appreciate that! I have made peace with the fact that this makes me sound elderly, but the music was too loud and grated on my nerves. I left feeling like I was fighting a headache. I'm not hip or cool and I'm good with that.
6/16/2026
Miles K. VERIFIED CUSTOMER
Our driver door was having issues being loose with the handle, but the door would still open. When we returned home after service to get out of our vehicle the driver door wouldn't open at all. This is a big safety concern especially since we are leaving for a long vacation. Ive called twice during business hours and left messages but they have not been returned.
6/16/2026
Ashton H. VERIFIED CUSTOMER
They did not tighten the lug nuts and I had to call a tow truck for help when I was stranded 9n the h8ghway. So no im not satisfied
6/15/2026
Scott D. VERIFIED CUSTOMER
You all did an excellent job.
6/12/2026
Eugene D. VERIFIED CUSTOMER
Fantastic service! Friendly, knowledgeable, and helpful staff.
6/12/2026
Patricia B. VERIFIED CUSTOMER
There was a gross lack of communication between Ryan and myself. While I could have been more proactive, I expect more transparency and forthright disclosure from technicians and representatives. I am accustomed to better service from Evans.
6/12/2026
Bonnie G. VERIFIED CUSTOMER
Thank you for your care of my vehicle
6/12/2026
Melissa P. VERIFIED CUSTOMER
John was very professional. I appreciated all the updates on my vehicle.
Thank you.
6/12/2026
Gary G. VERIFIED CUSTOMER
I was there at 7:15 waiting in line on the left side. I was the first to pull in for my 7:30 appointment. The customer techs started waiting on the back of the row instead of the front. That probably set me back an hour. Then I wait patient for a stupid software upgrade that was just Toyota steeling my personal data. I am a retired it guy and I’ve done many firmware/software upgrades. I know when someone just blows off the job. I mentioned I had to wait as you don’t shuttle to Columbia city. I watched everyone come and go for 4 hours. Last time I thought my car was in the parking lot after a software upgrade and it sat there for an hour. I thought no way that’s my car but it was. I actually question the oil changes as well. I think I can do better than your sorry staff and angry techs. I felt the heat from the tech today because I watched do both with my car even though I mentioned my urgency. I will never wait again. You should take care of the folks waiting when you have so many getting shuttled. You need to honor the ones who get their in time and not work from the back or closest to the counter.