Evans Toyota Auto Repair Service

John has been fantastic to work with.

Yes I was very happy with my experience at fort Wayne Toyota especially since I didn't have an appointment I just arrived they were able to get me in get my truck looked at all changed filter change everything squared away within a timely manner I wasn't waiting forever and all the Ryan was very helpful and patient with me take my information and whatnot and everybody else there was very professional too I appreciate it and I look forward to having more business with Toyota

John has excellent customer service skills. Thanks.

Good honest service

John was very thorough and did a great job on my car. My car was serviced in a timely manner which I appreciated.

Service done by Jon Wudy

3 hours is a little excessive for a tire repair. I didn’t receive the inspection report until 2 hours after I had left, so 5 hours after the appointment time. So I wasn’t able to approve or deny any further action. There was no communication. I didn’t receive the survey text until 7pm, which was like 10 hours after the appointment time.

Two hours to wait for a simple oil change is ridiculous. Let alone the cost of $132.86. I will not be bringing my vehicles back to Evans for Service.

Great job as usual,you have a great service team and Mechanics.

I have yet to recieve my report. It was not sent to me. I called and asked for it to be sent and was told it would be. It still has not arrived.

New car 2026 Camry in for its first 5,000 Mi check and tire rotation everything went well

David was very helpful! explained everything thoroughly.

Thank you for your compassion and kindness in dealing with my difficulties of arriving in IN from NC without a working vehicle. Your quick turnaround was truly a life saver!

Came in initially for a oil change. ended up getting a oil change & tire alignment package offered by Toyota as well as a tire patch. When i got my car back, I noticed 1 tire different than the other 3, 2 of my tire caps were different than the other ones (the lime green caps for nitrogen filled tires) & the NEXT day morning, i got 2 flat tires to the point where i had to put the spare on. Called Toyota and asked if tires were rotated for alignment. Tech on the phone said that they are two different services and that the tire that i needed patched was rotated to the front right. Confused because I was told I just needed an alignment, not a rotation? Took my car to a tire shop and showed them the tire that was low again, right after getting it “patched”and they said that the tread on the tire is to low for any repairs. and I would need a new tire. So I called Toyota and told them that it may have been a failed repair because the “patched” tire is low again. Tech then blamed the inconvenience on construction and bad streets in fort wayne. I’m disappointed and very dissatisfied with Toyota. Especially when I’m buying a 30k vehicle off your lot and then you just price gauge money instead of fixing the vehicle. I want a refund of the deal that i got which was 3 oil changes and 5 alignments? but the tech on the phone said that i could not be refunded. so say all that to say, i went in for a $70 oil change, ended up paying about $500 with the maintenance program and repair… just to turn around a couple days later to all of a sudden have to replace 4 tires. another $500 later. and when I called toyota for any fix or tires, they said they would charge me for another repair in that tire if found different from previous patch and any new tires would be 5-700$. Not satisfied at all with the customer service.

John is fantastic! Makes the vehicle service process so smooth for me! He deserves a raise!

Kay gets a 10+ for her professional , helpful , personable service ! I’ll ask for her next appt.

Kay was So friendly and helpful!

I always get great service!!

Always treated well

Thank you for all the hard work! I feel so much better knowing my son’s car is safe when he drives it.