Evans Toyota Auto Repair Service

Too expensive on the labor side. Take advantage of women and took too long for the service!

Good job. Thanks.

Always great service.

Was promised finished an hour and a half…took 3 and a half hours.

Thank you for the extra effort and being much better to deal with than the 'other place, we shall not speak of'. Kay is freaking amazing!

Over priced.

I had the truck at a Belle tire for an alignment over a week ago. They attempted to align the truck but stated they had issues trying to get one of the adjustment tie rods. Loosened. So I made an appointment with Evans Toyota for an alignment and I mentioned when I checked the truck in that the steering wheel was a little bit crooked. I guess the alignment tech did not get the message about that and the steering wheel is still crooked so I don't know where the communication breakdown was but that was my experience.

We think Kay is professional and respectful of our maintenance needs and does well to make us feel comfortable while we are there.

My entire appointment was 3 hours long so I requested a courtesy shuttle. This will be the last time I get in a car with your driver. He seemed put off by the fact he had a full car (which is literally his job). We were not given time to fasten seat belts (my daughter was with me and she’s 10) He was driving 30 MPH through the mall parking lot and 15 mph over the posted limit on city streets. When he picked us up for our return, it was never mentioned we were getting another passenger. I don’t care that we were, but it would have been nice to have been told as I’m sitting in a stranger’s car traveling to a destination I was not expecting. He definitely needs some retraining and maybe someone to ride along to experience what your customers experience. Honestly the entire drive makes me rethink getting an appointment where I would need a shuttle service.

Great as always!

Just would like to be more informed on the timing of the service especially if my children are with me. Maybe like from a text service or something.

Got a new key for my car. The programming was incomplete, which I found out later, and had to return so it could be finished.

Kay is awesome. She is very friendly and professional, and definitely my preferred service person.

Thank

I am generally very satisfied with the purchase process at Evans Toyota, but my experience with today’s windshield replacement appointment was disappointing. I scheduled the appointment for 9:00 a.m. and specifically confirmed beforehand that the windshield replacement would be completed no later than noon. Based on that information, I arranged my day accordingly. Unfortunately, no one arrived during the scheduled timeframe. I later learned that the glass vendor was out of town and would not be available until later in the afternoon. Because I had a previously scheduled appointment for my granddaughter at noon, I was unable to wait all day. The dealership did offer a loaner vehicle, which I appreciated. However, when the glass vendor finally arrived, they had brought the wrong windshield size for my vehicle. As a result, no work was completed. I then had to make an additional one-hour drive back to Fort Wayne to retrieve my vehicle, resulting in several hours of driving and waiting, with no repair performed. To further complicate matters, my vehicle already has a scheduled appointment tomorrow with an independent repair shop for brake and rotor work, making rescheduling difficult. While I appreciate the courtesy of the loaner vehicle, the lack of communication regarding the vendor delay and the incorrect windshield resulted in a significant inconvenience and a substantial amount of wasted time. I hope this feedback can be used to improve coordination and communication for future customers.

John was awesome

I was there for 3 hours

I received very good treatment from Ryan Dishong. He saw to it that everything was done thoroughly and completely and kept me well informed on the progress of my service work. He was pleasant, professinal and prompt.

Very satisfied with my visit

It was excellent service. John was nice and polite.