Valve stem cap missing from my front left tire. 2 hours for an oil change. I called previously to ask if parts were in for the door jam piece that is warped, I was told they were in, scheduled the appointment, parts were not there when I arrived. I asked to not have my tires rotated as it’s part of the 20k service but I didn’t want them rotated. I don’t see it anywhere on the RO where notes were made for this. I need confirmation my tires were not rotated.
7/30/2025
Guy R. VERIFIED CUSTOMER
No issues
7/30/2025
Douglas G. VERIFIED CUSTOMER
Very nice man!
7/29/2025
Chris L. VERIFIED CUSTOMER
It was great service!
7/29/2025
Not-Provided K. VERIFIED CUSTOMER
Service staff is friendly and helpful
7/29/2025
Jeffery L. VERIFIED CUSTOMER
Don’t much quicker than expected. Thank you.
7/28/2025
Howard W. VERIFIED CUSTOMER
Professional and Helpful.
7/28/2025
Meka D. VERIFIED CUSTOMER
Great service by Kay!
7/28/2025
Kimberly R. VERIFIED CUSTOMER
We had brought our Toyota Highlander in for a routine oil change and tire rotation. When we came back to pick up our vehicle I noticed that my tires had not been rotated. I had gotten into paint a couple days before so I knew exactly where my tires were placed on my car. They took the time to look at the video but could not verify that the tires were actually rotated. I was assured that the person who worked on my vehicle was honest. However, that did not change the fact that my tires have not been rotated. I am wondering if the alignment that we were told that we needed at 14,000 miles was even done? We have had multiple situations since the purchase of this car where the true has not been told. With our experience with your dealership, I would not purchase another vehicle from you or recommend your service to friends or family. As a first-time Toyota owner, this has been very disheartening.
7/28/2025
Nancy P. VERIFIED CUSTOMER
John was so supportive and immediately helped me with my unexpected tire pressure. He also did my maintenance that was due in NC to ensure I got home safely as I had an 11 hour ride ahead of me! I will be forever grateful! Great service!
7/27/2025
Not-Provided W. VERIFIED CUSTOMER
Everyone did a great job analyzing the problem and get it corrected in great time.
Well done.
7/26/2025
Laureen M. VERIFIED CUSTOMER
Always a pleasure!
7/26/2025
Helbert S. VERIFIED CUSTOMER
Good Job
7/25/2025
Mike F. VERIFIED CUSTOMER
Helpful & fast service
7/25/2025
Donald N. VERIFIED CUSTOMER
Professional and thorough
7/25/2025
Margarita M. VERIFIED CUSTOMER
All the representatives were courteous, readily answered my questions clearly and appeared knowledgeable.
7/25/2025
Haris K. VERIFIED CUSTOMER
Was told I’d hear back about the warranty coverage and didn’t. Texted and left a voicemail and got no reply. Not happy considering I bought a 2025 Toyota.
7/25/2025
Amos N. VERIFIED CUSTOMER
Front-end alignment issue unresolved after two attempts.
7/25/2025
Anthony R. VERIFIED CUSTOMER
John was very professional, courteous, and knowledgeable. He explained in detail the service, senior discount, cost. He made sure I was informed of the progress made. Thank-you Evans Toyota and John Geiger.