Evans Toyota Auto Repair Service

Excellent service

Thank you Kay for the promotional oil change sale

I have 2 cars that I have serviced at Evans. After Ryan took my car’s information prior to service, he entered it into the chart for my car that wasn’t being serviced. Then, began talking with me about that car without realizing he was referring to the wrong vehicle until I questioned him about what he was saying and another employee, Sam, pointed out to him that he had the wrong car called up. Then, he had difficulty locating the chart for the vehicle that I’d made the appointment for. He blamed his error on the office staff who originated my appointment while it was obvious that this was not the case. Once he had the correct car called up he had to enter the information again. He then proceeded to attempt to charge me twice for the same service which I pointed out when looking over the statement before signing the service agreement. This affair wasted 30 minutes of my time. This service department fiasco would have gone on for a longer amount of time if Sam & John hadn’t stepped in to inform Ryan of his errors and assisted him to get the correct car & information entered. I don’t trust Ryan. I don’t want to work with him again. I asked that my service for the day be passed over to John Geiger who had my service completed correctly & I’ve scheduled an additional service with him for Monday to install a part that needed to be ordered. I look forward to continuing to work with John. I trust the service advisors John, Kay & Sam (when he’s working at the service desk). I question the abilities & qualifications of the others. I don’t want to work with them. This issue makes me concerned about coming to Evan’s Toyota for service & purchasing new vehicles there when that time comes. Our current vehicles were purchased there showroom new. Something in the overall Evan’s’ environment has changed over the last few years that makes it less welcoming and comfortable. This concerns me as my wife and I are long term customers. Please, retain your good staff members, train your new employees better and improve the service waiting area/showroom. I trust the technicians who work on my vehicles.

I still can’t understand my invoice and how to reconcile to the “normal charge” that was explained at drop off. Pickup was almost an hour after promised time. Wi fi didn’t work so I list work time. Underwhelming experience overall.

Was told I needed an alignment today. They told me the same thing in June and I told them to do it and I was charged for it. Yet today I’m being told again that I need an alignment. I’ve never owned a vehicle were I’ve needed back to back alignments. Now I’m doubting if the alignment even got done in June. Not happy at all.

Very positive experience today at Evans. Clear communication, timely in and out, quality work. Thank you!

Thank you !!

Thank you

Worked very well with me.

John was informative and attentive! FYI, the video of inspection was hard to hear at times. seemed like the mic was rubbing on clothing or something. But other than that everything was amazing. I Love your wating area, It's like a comfortable hotel lobby atmosphere.

John went above and beyond to help me during this visit and typically does everything in his power to make it a positive experience when coming to Evan’s. He is essential to the success of your dealership.

A mishap occurred with offered estimated payment between dropping off my vehicle for service and picking it up. David and John were able to quickly identify and rectify the mistake, leaving me one extremely happy camper.

Thanks. Great job!

John when above and beyond on this service! Appreciate him and his customer service skills????

Keep up the good work! Always a pleasure to speak with the service representatives.

I have no complaints and Kay was GREAT!!!!

David was fantastic, he explained my issues and options in depth and made sure I was taken care of.

I stopped b because a tire pressure light came on and since I was in town, I stopped without calling first. They were all very gracious and did a full tune up, oil change , tire rotation etc. I was very pleased. Thank you, Mary H

I am very please with the service at this time.

My local auto shop ran diagnostics and explained the codes/problems(ECM processor and O2 sensor) to me within a matter of minutes, and didn’t charge a cent. They referred me to a Toyota dealer due to that combination of problems. My husband, who brought the car to you, waited about 90 minutes for far less attention and a big diagnostic bill. I would have expected that even if you did not see the ECM error, you would have investigated that complaint as noted on the check-in report. I have less peace of mind today than I did when the check engine light first came on.