Faulkner Toyota Trevose Auto Repair Service

So bad I am not recommending anymore I went their today for charcol canister replacement the insurance is ready to pay for that insurance called him he cannot attend the call then i called insurance they said they want estimate he not sent so bad

fui muito bem atendido

Shannon was great kept me informed and the vehicle came back in the condition that I had hoped it would

I always find everyone I encounter at Faulkner Toyota to be friendly, professional and approachable. I also find scheduling service appointment appointments to be very efficient. Here is why I’m not satisfied with my experience yesterday, November 11. I came in for my complementary 20,000 mile check up and waited in the in the lobby for the car service to be completed. At some point, I did receive a text to give me an update on the service. There was really no explanation other than I thought it was a courtesy to let me know what was going on. I inadvertently and unwittingly agreed to “add-on” services. I didn’t realize that these were extra services and that I would be charged for them since I was under the impression that they might’ve been included with the 20,000 mile service. I was shocked when I picked up my key that I owed $463.64 for additional services that I unknowly agreed to, but was uninformed. I believe, as a courtesy, someone could have reached out to me since I was sitting in the lobby to explain that there was additional services that were recommended and review with me the cost and reason. Sending me a text when I was only a few feet away and for me to try to understand what it all meant, ended up costing me $463.64. There were four additional services recommended. A wheel alignment, wheel balancing, replacement of the cabin air filter, and a ventilation cleaning service with installation of an AC power foam and air refresher. In all honesty, I would’ve agreed to the alignment and the balancing of the tires for safety reasons. I would not have agreed to the HVAC ventilation system cleanup with air freshener for $113.95 before tax, and the replacement of the cabin air filter for $100.54 before tax. Also, I find the air freshener, that apparently is AC powered, to be a very unpleasing smell almost on the border of getting a headache. I won’t be able to drive with the windows down in the winter and I have no idea how long that stench will last. Thank you for reaching out and letting me explain why I was unsatisfied with my experience yesterday. I don’t think I’ll be coming back for service after my last complementary checkup. Respectfully, Matt

Everything is very very good when I come there and I appreciate that very much

Excellent and prompt service

Awesome job!

It’s pointless to have a appointment if when you show up at your time to hear we only have one mechanic and 4 cars ahead of you. I pay top dollar to have my car go to the dealership waiting 2.5 hours for a basic service is crazy.

Yes

Christopher is extremely helpful person, he’s awesome. I never had problem with him, he care about his customer and alway explain everything with details. Shannon was very rude, I didn’t appreciated how she was talking to me. I can understand that everyone can have a bad day but you can’t take your frustration with the customers. She need a better customer service and a little bit of training too

Always satisfied with service from Toyota.

Excellent service as usual

Quick turnaround time with fixing my vehicle

Very very good

Very good service

Cris did everything he said and it was on.time ty Kevin R

Excellent customer service from Chanell! I was also satisfied with service performed on my vehicle.

Appreciate the advice and professionalism of the staff!

No video of inspection.I don’t know measurements of my breaks or tires.No paperwork on it either.

Excellent service!!