Aprox. $100 service fee to change air filters in 5 minutes is too much!
5/3/2026
Noel D. VERIFIED CUSTOMER
The telephone team were great to have reminded me to make an appointment for service as well as the recall and found me a convenient appointment that worked well with me.
Jake and staff checked me in quickly with ease and confidence. He was thorough with the steps and events. Jake also suggested a rental car which made my day uninterrupted.
The communication through Lexus system was cool that included a video of what was done (tire rotation).
And just like that, the service was completed and off I went.
Many thanks.
5/2/2026
Maggie R. VERIFIED CUSTOMER
He is very nice and did his job in a timely fashion. Thanks
5/2/2026
Michele M. VERIFIED CUSTOMER
Jake is amazing. He listened to my needs and went above and beyond
5/2/2026
Grace L. VERIFIED CUSTOMER
jack was very nice nice and accommodating. 10/10.
4/30/2026
James Z. VERIFIED CUSTOMER
Jack was courteous and prompt for my appointment. He detailed all the items that would be checked during my servicing.
4/30/2026
Ana C. VERIFIED CUSTOMER
He did a good job
4/28/2026
Jamil M. VERIFIED CUSTOMER
I always enjoy servicing my car at Valencia Lexus because the service and overall experience are consistently excellent. Ali and his team, including Jake, are always friendly, professional, and very helpful. I highly recommend Valencia Lexus to anyone looking for outstanding service. Thank you!
4/27/2026
Miguel R. VERIFIED CUSTOMER
Jesse was very professional and friendly ????????
4/26/2026
Lissette L. VERIFIED CUSTOMER
My car was not serviced on the time advised it would be ready.
4/26/2026
Jose E. VERIFIED CUSTOMER
I had a great experience working with the service advisor Jake. He was incredibly helpful throughout the entire process. He took the time to clearly explain what needed to be done with my car, he also made sure my car was returned clean and freshly washed, which was a really nice touch. I would definitely recommend working with him If you need service or have car issue.
4/26/2026
Yanira N. VERIFIED CUSTOMER
Excellent service as always!
4/26/2026
Carl G. VERIFIED CUSTOMER
Jesse is truly wonderful. He always makes time to support and meet my needs, and I sincerely appreciate all his dedicated effort.
4/25/2026
Ivette R. VERIFIED CUSTOMER
Great service thank you
4/25/2026
Joyce B. VERIFIED CUSTOMER
Jack is awesome. I enjoyed meeting him and will request him in the future.
4/24/2026
Benito C. VERIFIED CUSTOMER
Thanks Jesse colon for everything you done for me great job as usual
4/24/2026
Ajitpal F. VERIFIED CUSTOMER
Mr. Jack was excellent. Much appeeciate his effort and time. He is brillant. Thanks Jack.
4/22/2026
Soheil L. VERIFIED CUSTOMER
I am very happy that Jesse Colon was my Service Advisor, he explained the scope of the service and pricing, and finished the work on time. Jesse is very pleasant to work with.