Mr Robert is very profetional and good service advaisor
11/13/2023
Pamela V. VERIFIED CUSTOMER
Excellent service and follow-up!
11/12/2023
Nelson L. VERIFIED CUSTOMER
Great customer service very professional friendly and easy to talk too.
Would definitely come back thanks Senecca Torres.
11/12/2023
Eric K. VERIFIED CUSTOMER
Senecca Torres was fantastic at keeping me apprised of status and getting things done. It is representatives like her that will keep me coming back to Lexus and Keyes for service and new cars.
11/12/2023
Cynthia V. VERIFIED CUSTOMER
Mr. Edward Simeon did a great job to accommodate our vehicle for a good service. He is very helpful and kind person that every customer he did a service is very satisfied.
11/12/2023
Diana D. VERIFIED CUSTOMER
Edward and the team of technicians always go above and beyond to provide high quality service, we appreciate their care, honesty and effectiveness when taking care of our older car.
11/12/2023
Coleen N. VERIFIED CUSTOMER
David was great and Darrin amazing!
11/11/2023
Erum Z. VERIFIED CUSTOMER
Very hrlpful
11/11/2023
Cheng P. VERIFIED CUSTOMER
Edward is always helpful and trustworthy
11/11/2023
Donna R. VERIFIED CUSTOMER
Edward is great and I enjoy working with him!
11/10/2023
Debra B. VERIFIED CUSTOMER
WAY too expensive.
Bryan is great, but the service itself, and tires, should be half of what I was charged.
11/10/2023
Dave B. VERIFIED CUSTOMER
Great, thanks
11/10/2023
Vivian D. VERIFIED CUSTOMER
My experience with Seneca was great 10/10 she has been trying to get my car back to me w/o any issues and unfortunately the rest of her team is not backing her up with making sure their customer is satisfied. I have been at Lexus so many times for issues with my new car it ridiculous, about 4 times for the rear dome light, now for them damaging my driver side door and now car need minor auto body work!! I just think everyone who work on the vehicles need to really pay attention to detail!! They left the car with wax swirls and the roof of my car full of black greasy marks from fixing the dome light. Seneca really tried her best to getting us back into our car but again it’s unfortunate that the others didn’t.
11/10/2023
Debra R. VERIFIED CUSTOMER
He's very polite and professional!
11/9/2023
Michael S. VERIFIED CUSTOMER
1.5-2hrs turned into a 4 hour wait
11/9/2023
Faiz M. VERIFIED CUSTOMER
Thank you
11/9/2023
Ellen L. VERIFIED CUSTOMER
Scott is the best of the best. Keeps me informed of what is needed and prepares me…with 425,000 miles on my 2008 rx hybrid (and counting), my trust of him and his advice is everything. I come to this shop because Scott and Elton are there.
11/9/2023
Jay B. VERIFIED CUSTOMER
Excellent as always!
11/9/2023
Janet S. VERIFIED CUSTOMER
Scott Melville is the main reason I have continued to bring my Lexus LX470 to the Valencia Lexus dealership/service department since 2007. I trust Scott’s knowledge and fairness, and am also grateful for the mechanics who have kept my car running well for 16 years. The ability to utilize a loaner car makes process of bringing my car for repairs or services much easier.