Five Stars all way every time with Jesse! Accommodated my schedule, got me a loaner and my car done quickly. Thank you Jesse!
7/19/2026
Sandra R. VERIFIED CUSTOMER
Jesse was very attentive & sensitive to the customer. He carried my bag of books to the car for me, as I temporarily am using a cane.
He also explained the bill in great detail. He was enthusiastic throughout.
7/19/2026
Genato M. VERIFIED CUSTOMER
This is the second time Jessie has helped us, and it’s always a pleasure to see him. He is consistently in a great mood, which makes us feel genuinely welcome. He made sure the entire process went smoothly and took excellent care of our car. We truly appreciate his professionalism, friendly attitude, and outstanding customer service.
7/18/2026
Stacey M. VERIFIED CUSTOMER
Jesse was a true professional and made the experience seem less
7/18/2026
Efren R. VERIFIED CUSTOMER
Everything was easy and the work done as promised.
7/17/2026
Olivia Z. VERIFIED CUSTOMER
Jesse is amazing always happy smiling and friendly. He is very welcoming and makes my time at lexus always pleasant.
7/16/2026
Veronica B. VERIFIED CUSTOMER
I waited almost 4 hours when I was told it would be 2 1/2 max.
Also when I walked up to ask if my car was ready just to notice it was already parked out front, not sure how long it had been there.
Besides asking for an oil change I asked for them to check both cv axles on the ca because I had a concern, I don’t think it was done because it wasn’t mentioned in the video showing the inspection that was done on the car. I text the number that was sent to me and I have not heard back
7/15/2026
Maria L. VERIFIED CUSTOMER
I had an outstanding experience at Valencia Lexus today. I am extremely thankful for the exceptional service I received. My service advisor and technician were both amazing
7/15/2026
Patrick E. VERIFIED CUSTOMER
The Valencia Lexus Service Department is fantastic. Very competent, and s pleasure to work with. Thomas Vensko is the class of the Service Advisors.
See you guys next time in 6,000 miles.
Thank you all.
Patrick E
7/13/2026
Scottesha S. VERIFIED CUSTOMER
Thank you
7/12/2026
Hyun L. VERIFIED CUSTOMER
Thank you so much!!
7/12/2026
Patricia W. VERIFIED CUSTOMER
Everyone I came in contact with was wonderful…friendly, helpful, went out of their way to help me…Jack Semrdzhyan, Service Advisor checked in quickly and had me on my way with a loaner car that I didn’t expect. All around great experience with all involved.
7/10/2026
Ricky A. VERIFIED CUSTOMER
Jack was so helpful and made it fast and easy for me to get my service!
7/10/2026
Raquel C. VERIFIED CUSTOMER
Jesse was extremely helpful and polite. He worked hard to get my vehicle serviced quickly.
7/10/2026
David R. VERIFIED CUSTOMER
JC waa fantastic again! Great chats as always!
7/9/2026
Alycce H. VERIFIED CUSTOMER
Jesse is always great
7/8/2026
Argine B. VERIFIED CUSTOMER
Great service . Jake is very helpful and communicates follow up feedbacks . Very efficient service
7/8/2026
Marcia M. VERIFIED CUSTOMER
Jack was absolutely great.
7/4/2026
Lane T. VERIFIED CUSTOMER
Jesse was wonderful! He always makes my service visits great!
7/4/2026
Juan R. VERIFIED CUSTOMER
Everything went smoothly checking in our Lwxus and checking out after we were notified our Lexus was ready for pick up. Thanks Jesse!