Wonderful service advisor and great visit today. Thanks
5/8/2026
Rodolfo L. VERIFIED CUSTOMER
I was very pleased with the service today and my adviser Jack
5/8/2026
James H. VERIFIED CUSTOMER
Great thank you !
5/8/2026
David G. VERIFIED CUSTOMER
Jesse is the best!
5/8/2026
Richard O. VERIFIED CUSTOMER
They did a good job.
5/7/2026
Tony A. VERIFIED CUSTOMER
Jesse was great! He took care of me quickly and had my car in a quick turnaround. Great customer service.
5/6/2026
Gregory F. VERIFIED CUSTOMER
Thomas was great and very nice! I’m glad he assisted me in getting the service!
5/5/2026
Michele A. VERIFIED CUSTOMER
This was my first visit to your location. Jack took excellent care of me and had my car done before the time promised. He was very kind and reviewed my multi point inspection with him. After coming from the Toyota dealership with the same service advisor for many years, I was nervous starting over at Lexus. Jack made me feel at ease.
5/3/2026
Mokammel K. VERIFIED CUSTOMER
Seamless luxury experience. Very well taken care of! Jack represents Lexus as it should. I wish to work with him again!
5/3/2026
Sobol D. VERIFIED CUSTOMER
Jack is awesome! Great service.
5/3/2026
Stella G. VERIFIED CUSTOMER
Jake was very helpful and prompt!
5/3/2026
Jorge R. VERIFIED CUSTOMER
Aprox. $100 service fee to change air filters in 5 minutes is too much!
5/3/2026
Noel D. VERIFIED CUSTOMER
The telephone team were great to have reminded me to make an appointment for service as well as the recall and found me a convenient appointment that worked well with me.
Jake and staff checked me in quickly with ease and confidence. He was thorough with the steps and events. Jake also suggested a rental car which made my day uninterrupted.
The communication through Lexus system was cool that included a video of what was done (tire rotation).
And just like that, the service was completed and off I went.
Many thanks.
5/2/2026
Maggie R. VERIFIED CUSTOMER
He is very nice and did his job in a timely fashion. Thanks
5/2/2026
Michele M. VERIFIED CUSTOMER
Jake is amazing. He listened to my needs and went above and beyond
5/2/2026
Grace L. VERIFIED CUSTOMER
jack was very nice nice and accommodating. 10/10.
4/30/2026
James Z. VERIFIED CUSTOMER
Jack was courteous and prompt for my appointment. He detailed all the items that would be checked during my servicing.
4/30/2026
Ana C. VERIFIED CUSTOMER
He did a good job
4/28/2026
Jamil M. VERIFIED CUSTOMER
I always enjoy servicing my car at Valencia Lexus because the service and overall experience are consistently excellent. Ali and his team, including Jake, are always friendly, professional, and very helpful. I highly recommend Valencia Lexus to anyone looking for outstanding service. Thank you!