They took the car down, before they knew the answer, if I wanted the filters , so is was a longer wait time and They did not give a car wash as requested
8/20/2025
Donna M. VERIFIED CUSTOMER
Very good job
8/20/2025
Ronald S. VERIFIED CUSTOMER
Personable and thorough.
8/20/2025
Jean C. VERIFIED CUSTOMER
I had a 9:15 a.m. appointment for an oil change and tire rotation, and checked in at 9:11 a.m., and received the vehicle inspection text at 11:10 a.m. and the text of the post work update at 11:14, which was 3 minutes after I drove out of the dealership. I had asked for an update on my REV 4 and someone found it for me. I also told them when I checked in that I wanted the cabin air filter changed because of the Canadian smoke. It was listed on the inspection report as necessary, but was not replaced. I didn't see that report until I checked the vehicle out. This was very unusual service. Usually the service and communication has been very good over the many years we have owned Toyotas.
8/20/2025
George W. VERIFIED CUSTOMER
Nick was fantastic! 11 out of 10!
8/20/2025
Scott F. VERIFIED CUSTOMER
You have a good team over there in your service department. Please keep it that way.
8/20/2025
Leeann M. VERIFIED CUSTOMER
Great service
8/20/2025
Tony O. VERIFIED CUSTOMER
Great service
8/20/2025
Breanne C. VERIFIED CUSTOMER
Very happy with service!
8/20/2025
Not Provided. VERIFIED CUSTOMER
For some unfathomable reason, you allowed a hack to repair the scratch on my car, that was caused between August 8 and August 14 on your lot. A subpar, inferior paint job was done on my $27,000 car outside, on your lot, in the rain. I brought the car to a professional, reputable body shop, St. Francis Collision and Glass. They examined the car, and, assessed the damage caused by Carlson Toyota to be $2,515.84. They also revealed to me the hail damage on the hood of my 2022 Prius, that was not disclosed to me by Carlson Toyota. This horrible experience was punctuated with lies, deceit and lack of transparency by the staff of Carlson Toyota.
8/19/2025
Connie S. VERIFIED CUSTOMER
I think I sent this before but I will send it again.
I received great service. He is a very nice young man. I would vote for him to get a raise. Oh and he was very busy and wanted me to have the best service Toyota has!!
8/19/2025
Bruce T. VERIFIED CUSTOMER
Service was great????
8/19/2025
Jacki E. VERIFIED CUSTOMER
When I went to find my car in the parking lot after the service, the engine was on………
8/19/2025
Justin H. VERIFIED CUSTOMER
I had a brand new t shirt in the backseat of my vehicle when I dropped my car off to get an oil change. I jumped into my vehicle after it was done and no t shirt in the backseat. I looked everywhere for it. I’m not accusing the technician of stealing it, maybe it fell out of the car when they were changing the oil. I’m not a happy customer right now
8/18/2025
Denita W. VERIFIED CUSTOMER
Professional, knowledgeable, and kind.
8/18/2025
Krista B. VERIFIED CUSTOMER
Rylen did a great job! Very friendly and explained everything very well.
8/17/2025
Roger H. VERIFIED CUSTOMER
At check in I handed Rylen two coupons but the invoice does not show any evidence of them.
8/16/2025
Jeffrey S. VERIFIED CUSTOMER
Neil was great. My sons car is ready for college.
8/16/2025
Aditi S. VERIFIED CUSTOMER
I told them about an issue and it was not looked at while I was there. He basically disregarded it and said you make another appointment. They never took the car for a drive to check the problem. I have hearing an odd noise when I make a u turn, not even cranking all the way and I was completely disregarded! Not happy about the service
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8/16/2025
Jimmy R. VERIFIED CUSTOMER
Prompt service and comprehensive explanation of what was done.