Service was very quick, and staff was friendly. I was kept updated on the status of vehicle and could view the inspection report via text messages.
7/21/2025
Tracie W. VERIFIED CUSTOMER
Mr Schafer completed a very impressive, thorough examination of my car. I am pleased with the service provided.
7/21/2025
Kyle S. VERIFIED CUSTOMER
Aaron Newelle did good. My issue is with Carlson / Toyotacare policy. This was my first service appointment (5kmiles) after purchase. When I bought the car, Carlson put a sticker (with their name on it) stating to change the oil at 5k or 6 months. Now that I schedule the 5k/6month appointment they say that they don't change the oil at 5k, need to wait until 5k. At a minimum, this is confusing. I also am anticipating that while I'm under Toyotacare the frequency will be 10k, but after that has ended then Carlson will want to change oil every 5k. Typical dealer shenanigans.
7/20/2025
Arne K. VERIFIED CUSTOMER
Great service
7/20/2025
Shah K. VERIFIED CUSTOMER
We were not communicated transparently that what services will be performed. We only wantee oil change and tire rotations done but we were surprised to be asked to pay a huge bill for the services we never requested.
7/20/2025
Enrique R. VERIFIED CUSTOMER
Some extra charges that were not my responsibility.
7/20/2025
Edith G. VERIFIED CUSTOMER
He explained what they did in a friendly manner with a smile on his face. Pleasant and informative. I told him I appreciated his manner. I left feeling uplifted. No pressure. Will follow up in the fall.
7/20/2025
Sara S. VERIFIED CUSTOMER
Very professional and gave me excellent information on maintenance for me to complete on my vehicle.
7/20/2025
Heidi D. VERIFIED CUSTOMER
Thank you so much for the really great service yesterday. I would definitely recommend you to anyone
7/20/2025
Jeff S. VERIFIED CUSTOMER
The length of time to diagnose an issue which was already diagnosed a few weeks prior seemed to be extreme.when it came time to finally pick up my truck the maintenance needed message was still on and I needed to go back in and have someone come out to reset my truck.
7/20/2025
Lynn L. VERIFIED CUSTOMER
I waited nearly 2 hours for an oil change. When my car was done, I was sent recommendations (battery terminals were corroded) that should be done. This recommendation should have been sent to me immediately so it could have been addressed BEFORE my car was done. Upon entering my car after service, there was a very large greasy hand print on the hood of my car. In addition, the plastic seat cover, paper floor mat and service ticket was left in my car. I’ll I ask is to receive my car in the same condition that it was in when I left it. This is unacceptable and is the worst service I have ever received from a Toyota dealership!
7/20/2025
Darin B. VERIFIED CUSTOMER
Well done! Quickly and friendly!
7/20/2025
Steve D. VERIFIED CUSTOMER
Scott has always done a great job for me and my family, and the reason I keep coming back.
7/20/2025
Travis V. VERIFIED CUSTOMER
Easy. Friendly
7/19/2025
Jason H. VERIFIED CUSTOMER
Thank you!!! Neil you are the best!
7/19/2025
Yassah C. VERIFIED CUSTOMER
Thank you for making things easy for me, as I had a lot going on yesterday.
7/19/2025
Ashley A. VERIFIED CUSTOMER
No complaints, good service, pretty fast too.
7/19/2025
Mark B. VERIFIED CUSTOMER
When making the appointment, I was verbally told the oil change would cost approximately $75. This was confirmed by the advertisement on the Cashier’s counter when paying for the service. However, the bill was more than $140 for the oil change. I feel very misled.